I need help

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  • Question
  • Updated 9 years ago
  • Answered
Why can't I add information to the text area of the page? I was able to and then it stopped allowing me to?
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Posted 9 years ago

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Photo of Connor McCarra

Connor McCarra, Champion

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Hey Jennifer,

Can you give us your website address?

Photo of Emmy


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Hi Jennifer,

I'm sorry you are having this problem, let's see what we can do to get it figured out.

Are you by any chance using Internet Explorer 6 or Firefox 2? We have recently upgraded our text widget which means that people using old browser versions may experience some difficulty. This happens when clicking in the text widget does not bring the cursor correctly to the place that you clicked. The text widget will be selected, but the cursor may go to the beginning or end of the content in the widget. Does that sound like what is happening?

Our recommendation is to upgrade your browser to a more recent version as support for these browsers is being withdrawn across the internet. We would recommend using the latest version of Firefox and you can download it here.

If you are not using one of these browser versions; let us know and we can keep investigating.