I need HELP accessing my web site.

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  • Updated 9 years ago
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I paid for a domain name: jeanettecooper.org and started building my web site, but now after I sign in, I am unable to access it to add to the site. When I tried to bring up the site, it gave me a readout that said I was for bidden. Can you refund my money for the domain name since I am unable to build a site where I can use it? Otherwise, can you help me access my site?

Jeanette cooper
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jeanette cooper

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Posted 9 years ago

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Hello Jeanette,

I'm sorry to hear you are having this problem and would like to get it worked out as quickly as possible. Can you do a few things for me please and then try again to login to edit your site:

1. Clear your browser's cache. This link has more information: Clear your browser's cache.

2. Check your privacy settings. You must accept cookies from Yola. Please click on this link to find instructions for accepting cookies with your browser: Accept cookies.

3. Check that your browser is set to enable Javascript. This link has more information on how to check: Enable Javascript.

4. Try loading the site in a different browser (eg. Firefox, Safari, Internet Explorer). We would suggest using the Firefox browser as this browser seems to work best in the Yola environment. It is a free download if you would like to give it a try: Download Firefox.

Please give these suggestions a try and let us know if you are still unable to pull up your site to work on it in the Site Builder.

Kind Regards,