I need help with my online store, my email and I would like to cancel my silver package and just have the online store please.

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  • Updated 6 years ago
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Hi Guys, This morning I transferred my domain from homestead.com The main reason is why I transferred over was because of your new online store. I am using Ecwid now and it looks like you guys set up the online store with them as well which is great. I am trying over and over to get my store set up with you guys but it's not working I get a error message that says: Sorry! Domain registration failed We have cancelled your payment and you will not be charged.
There was a technical error that prevented us from registering your domain.
Please contact customer support for further assistance.

Can you please help me set up my store please. Also, when I purchased my transfer domain this morning I also bought the e mail for one year. When I go to My Yola under email it's still saying I have to pay for the email but once again I already did. I would also like to cancel my silver package please as well and just have the free account but I want the online store. My name is Danica Losich. BlissfullyAngelic.com

Thank You
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Radiant AngelD

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Posted 6 years ago

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Monique, VP of Customer Support

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Hi Danica

I have seen your two emails about these issues to support. We have escalated them to our payments department who need to investigate and will get back to you as soon as they can.

Please note that you need either a Yola Bronze or a Yola Silver package in order to have an Online Store.

Please be assured that your case has our full attention and we will resolve this as soon as we can.
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Gop

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Hi Monique,

I read that the Online Store cost $20 for a Yola Free subscription and $10 for Bronze or Silver. Has this changed?


This is a free subscription

From the FAQ:

"How much does it cost?

The Yola Online Store is an add-on and not automatically included in our packages.

If you don't have a Yola Bronze or Yola Silver subscription, the Yola Online Store is available for $19.95 per month and, in addition to the eCommerce features, includes all the features of our Yola Silver package.

For Yola Bronze and Yola Silver customers, the Yola Online Store is available as an upgrade for only $10 per month."

That (the free Yola subscription with the Ecwid Online Store) would cost you about $70 more per year than the Bronze and Store combination and about $20 more as the Silver with Store combination. So on true value for money the best combination would be Silver with the Online Store and if there is any other aspect of Silver that has been enticing you. Go for it!
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Radiant AngelD

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Thank you for your help and I know it will resolve. But I suggest next time you guys send a email out for a promotion like the online store please make sure that I dose work. I'm loosing
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Radiant AngelD

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Customers and money as of right now. I am very disappointed ..
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Radiant AngelD

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And the email that I got from you guys I read that you could have the online store with the bronze package that would be $10. And please set that up for me as well. Cancle my silver put me to bronze with a working online store. I will send you the link if you need proof of where it says you can have the online store with the bronze. Sorry that I'm little rude or aggressive here but that's because I'm loosing money and customers as of now because of this... I really hope everything works out!
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Gop

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Hi Radiant Angel

If you already had your store set up with Ecwid you can download your catalogue and then upload it to your new store through Yola. That would save you keying in the products etc again.

I hope you are up and working very soon.
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Jean

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Posting to say I had the same problem as Radiant AngelD with the same error message both yesterday and again today. I own my domain name and am using it for a Yola site that is not yet published. Not sure why I would have gotten that error message.

Thanks
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Gop

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Jean, I hope this resolves really quickly so that you can get on with your store. It's a delightful tool that allows most things that you can think of both from a design point of view and a functional facility with just about everything covered.

The Ecwid Knowledge Base and their forum search is almost like going into a hardware shop. Everything is on the shelves and many extraordinary things that you haven't thought of as creations and working solutions.
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Radiant AngelD

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I do have a ecwid store already and I'm using it now on yola. but I want to have ecwid using online store as its cheaper for me. I tried pitching the online store but I get this stupid error message about domain error. I hope to have it up and running by Monday
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Gop

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It's undoubtedly cheaper through Yola and because you are familiar with Ecwid you can pick up where you left off. That's a double plus.