I need help with redirecting my website... i entered all the information i was told to but it still wont work.. please help

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  • Updated 7 years ago
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I am wanting to change my DNS nameserver and I have been given the details from my new host but when i enter the information it says the IPv4 address is invalid... is there something I am missing out on putting in??
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tim leyshan

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Posted 7 years ago

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Sanja, Official Rep

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Hello Tim,

I would double-check with your new host that the IP addresses are correct for your nameservers. I'll also forward this thread to our DNS Team to follow up with you should this issue continues. Please allow them 48 hours to respond. Thanks for your patience.
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tim leyshan

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hi sanja yes i have been told the address's are correct... if i forward the detaills can you guys try and see if you can get it redirected??
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Jackie

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Hi Tim,

Yes please send on your details so that we can look into it. If you don't want to share these details over the forum you can send an email to support@yola.com.

Thanks!
Jackie