I need my Domain Name Back! Help!!

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  • Problem
  • Updated 5 years ago
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HELP! I didn't renew my domain name (thought I was on Auto-renew - haven't received any emails!) and now my site is down. I have searched for my old domain to buy it again via Yola BUT it says it is unavailable! My subscription ended two days ago and I can;t get through to speak to Yola! Does anyone know when my site name will become available once again to purchase? i.e. how long it takes to be offered back up? I don't want someone else to buy it on the open market as someone has already bought the .com one.
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debbie

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  • anxious

Posted 5 years ago

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Laura Thomas, Social Media Coordinator

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Hi Debbie,

I see a number of domains in your account but they are all currently active with auto-renewal enabled. Please see the screenshot I have attached for your reference.



If you are referring to a different domain from any on this list please let us know what it is as it seems like it is associated with another account or even possibly, another registrar.
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debbie

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It is www.motormistress.co.uk - it was associated on this account as it appeared on the list (I just overlooked the renewal date!) and it was attached to my motormistress site (now on www.motormistress.net til I can get it back). Apparently I have another account - I don't at all - but I think some confusion has happened from when I changed my email address on the account to my current one.
Please help!
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Stefan, Official Rep

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Hello Debbie

According to our system, the domain www.motormistress.co.uk is part of another Yola account. Please send us your renewal request via our Contact Support Form, and use the e-mail address associated with this account. We will then be able to assist you further.