I need to downgrade to a free account.

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  • Question
  • Updated 6 years ago
  • Answered
I have a Silver account but now I need to downgrade to a free account because I have no money to pay so the payment will be refused by the card. I can't see the option to do that, I already checked "account" and I can't see anything related. It is supposed to auto renew tomorrow but I can't see anything to stop the renewal. Please help.
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Matias Carvajal

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  • anxious

Posted 6 years ago

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Stefan, Official Rep

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Hello Matias

For all account-related requests please send us an e-mail via our Contact Support Form. Connecting you with your account and verifying your account ownership, we'll be happy to assist you further.
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Matias Carvajal

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Thank you! I sent an email and know everything is fine!