I need to revert my membership

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  • Updated 6 years ago
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Hello, I upgraded to silver but we decided to pay for design of our company site through another vendor,I keep getting the silver membership fee charged to my credit card - I want to go back to the free service and dont want to cancell fully because i have image credits... I cant see any other way to stop the payments other than cancelling the entire account, which would lose my image credits
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Gregory Conran

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi Gregory,

Apologies for our delayed reply. You do need to cancel your subscription completely but not your account! I suggest you redeem your Fotolia credits prior to canceling your Silver membership so you do not lose the credits.