I paid for my helping hand INT.org for five years in 2011. Why is a renewal already necessary

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  • Updated 7 years ago
why do I have to renew helping hand INT.org when I bought it in 2011 full five years
Photo of Helmut Steinebrunner

Helmut Steinebrunner

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Posted 7 years ago

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Photo of Gop


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Hello Helmut,

I think it may be worthwhile just checking the records of your domain within My Yola. This wil display the registered period that Yola have recorded.

Second thing is to check the expiry date of your hosting subscription (Bronze, Silver or Gold). These two things are now separate subscriptions and it may well be that the hosting is ready for renewal?
Photo of Stefan


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Hello Helmut

(If you prefer German, let me know.)

When I look up your Yola account in our system, there is only a domain called helping hand int.org. Do you mean this domain? According to our records this domain was bought in 2010 for a registration period of 3 years. which means that it's due to renew this year.

Please let me know if you meant another domain, or if you have more questions.