I paid for "Yola Silver" but my account shows status "FREE"; I cannot publish!

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  • Updated 7 years ago
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Why does my account show status "free", when I already paid for a silver account and also paid for a domain from Yola for 10 years? For that reason I cannot publish the site now; I am asked to upgrade to silver because I am using a Premier Layout. Your site has too much advertising within the user accounts, which is irriating and user-unfriendly. When I enter my domain-name I get this information:
If your site is unpublished, click on "Publish to the web" and then choose "I already own my domain name". Follow the steps until your site is published.
It ́s not possible to select "I already own my domain name" .... it ́s to find nowhere. Those Informations are false and after the 3rd problem with Yola within 1 week, I am thinking to charge my money back. It seems to me that there ́s a certain intention behind, guess which one....

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starryflights

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Posted 7 years ago

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Sanja, Official Rep

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Hello Dieter,

I have just responded to your email that you sent to support. I believe it just needed a few minutes for the information to update in your account. I took a look and see that the status in your account is now Silver.

The domain name that you're trying to add - is this purchased with Yola or from an external domain registrar? If it is from an outside domain registrar, you need to configure the A records to point to Yola first before being able to use it. Please see this tutorial: Publish to a domain you already own.

Please let us know if you're still experiencing issues with this.
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starryflights

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Hi Sanja,

The domain name that you're trying to add - is this purchased with Yola or from an external domain registrar?

NO!

"....and also paid for a domain from Yola for 10 years?" ...

Thanks for your answer, but, as you should know, I bought the domain from Yola (please see what ́ve written above) . I hope this will be the last problem I will have for the next future, only God knows. That costs a lot of time. and time is money, dear Sanja. ;-)

Kind regards

Dieter
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Sanja, Official Rep

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Hello Dieter,

I believe I am working with you via email. Please refer that email for the latest information. I do apologize for the troubles you've experienced so far. I know that it has been quite inconveniencing. I look forward to letting you know when this is fixed up for you!
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starryflights

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Hello Sanja,

ok, there is a noreply in you email, so that I have to stay here. Do you think, my domain will be associated correctly on monday?

Dieter
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Sanja, Official Rep

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Hello Dieter,

I am hopeful that it will be! I will let you know as soon as it's fixed up.
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starryflights

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Hello Sanja,

I ́ve been hoping to continue today with the site. Ok, I ́m still waiting.

Dieter
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Sanja, Official Rep

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Hello Dieter,

I have asked the engineer to get back to me as soon as he is able. I assure you I have not forgotten!
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Sanja, Official Rep

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Hello Dieter,

I hope you got an email informing you that this has now been fixed up! Please let us know if you have any further troubles.
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starryflights

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Hello Sanja,

thank you for solving this problem. Kind regards to the team.

Dieter
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Hatcheck Girl

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I to have this same issue. I believe I renewed this site for two years back in MAY and now it says I have a FREE account. I had and renewed a silver account. Needless to say I now can't use my test site or publish it. Also I have only 1MG of storage.

I was getting notices via email back as far as April about renewing even though my membership didn't expire until June. I wrote to yola because of the increase in the new prices and was told my price would remain the same since I was already a silver member. I then signed up for two additional years in May even though after that I still continued to get renewal notices and email telling me my subscription was about to expire! I ignored them because I had been reassured that my membership had been confirmed and that it was a glitch in the system.

Now here I am trying to publish a test site and I find out I'm in free status????? What happened? And why don't I have a silver membership now? I have a custom template and a domain purchased through Yola.