I pay for a silver package, recieving free?

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I pay every month for a silver package. Why is this site telling me i have FREE package. I payed this month already, its a recurring payment set-up. I don't understand...
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Stephanie Marcuñé

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  • heated

Posted 6 years ago

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Stefan, Official Rep

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Hello Stephanie

I'm sorry, this must be an error on our side. Our system tells me that you have been subscribing to Yola Silver, but it doesn't reflect on your account status. I have checked your Yola account, and it seems that it's just a labelling issue, and you can still make use of all Yola Silver features.

We will change the account status for you, and will update you on this thread.
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Stephanie Marcuñé

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Thank you!
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Stefan, Official Rep

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Hello Stephanie

The problem has been fixed, and you should now see "Silver package" as your account status on your My Yola dashboard. If not, please clear your browser's cache and cookies. If that doesn't help either, please come back to us, and we'll investigate further.