I think I have paid three times

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
Hello! When realized the payment of hosting and got the offer from Yola Silver for R$ 49.95, there were errors like this: {'channel_error': u'Basket started with product (sku = 40000123, type = gxbo_silver_bundle) not compatible with this channel (name = myyola_domain_up_silver, allowed_types silver_bundle =) ',' error ':' channel_error '} - and received three receipts and I think I have paid three times. You, can fix it?
My Credicard number is Visa xxxxxxxx8135

1 - The number of your transaction is 439c49989b764956beca5a5b56fde0b5.
Monthly R $ 23.95 BRL (monthly) 5th June 2012

2 - The number of your transaction is 717d8f61311e4528a40b50598913f3b3.
Monthly R $ 23.95 BRL (monthly) 5th June 2012

3 - The number of your transaction is 33a23f68e5d844a6863fa3bf501790da.
Annually $ 49.95 USD (annually) 5th May 2013

Could check this and solve the problem if it is true?
Thank you.
Rubens Balestro
Photo of Rubens Balestro

Rubens Balestro

  • 1 Post
  • 0 Reply Likes
  • anxious

Posted 7 years ago

  • 1
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hi Rubens,

Yola will sort this out for you I know.

Can you send an email to support@yola.com. This will allow a dialogue with privacy rather than you having to disclose personal details on this forum.

Good luck.
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hi Rubens,

I have escalated this to our Payments team so they will follow up with you. No need to send an additional message if you haven't already.