why will my site not open I do click on the edit website and it changes pages to loading yola then changes to loading web site but never opens how can I edit if it will not work
Posted 7 years ago
Laura Thomas, Social Media Coordinator
Hi Russell and Gop,
I asked our engineer on call to check all our Sitebuilder servers as the Sitebuilder is loading fine for me. Please do try again and let us know if you are unable to access your Sitebuilders.
I asked our engineer on call to check all our Sitebuilder servers as the Sitebuilder is loading fine for me. Please do try again and let us know if you are unable to access your Sitebuilders.
Back up again. The "hit-me-with-everything" page has gone and now the site opens.
Laura Thomas, Social Media Coordinator
Wonderful, thanks for letting me know Gop.
My site will still not open it does go to the loading site page and never opens.
Hi Russell,
If you have previously published your site can you let me know the URL? I'm wondering if there is some invalid code entered and it has all of a sudden gone pear shaped. I can checkout the source code for you and possibly pick up a fault.
If you have previously published your site can you let me know the URL? I'm wondering if there is some invalid code entered and it has all of a sudden gone pear shaped. I can checkout the source code for you and possibly pick up a fault.
paramountelectricalcontractorsllc.com
That checks out visually Russell,
May I ask if the last time you added stuff to your site coincided with this problem ? Do you remember if there was any issue with saving or publishing?
May I ask if the last time you added stuff to your site coincided with this problem ? Do you remember if there was any issue with saving or publishing?
will not let me save changes last time .
It is still doing the same thing even in diffrent browser, could this have any thing to do with the liveing play addvertizements or text enhancements that are on my site and how do they get there
Stefan, Official Rep
Russel,
yes, that is definitely possible. If you add incorrect or incompatible code, you won't be able to open the page again. You say "how do they get there", do you mean that it wasn't you who added that code? If it was you and you could tell me on which pages exactly these codes are, I could try and remove the code to see if I can make your website accessible for you again.
yes, that is definitely possible. If you add incorrect or incompatible code, you won't be able to open the page again. You say "how do they get there", do you mean that it wasn't you who added that code? If it was you and you could tell me on which pages exactly these codes are, I could try and remove the code to see if I can make your website accessible for you again.
I did not add the code did not change anything just added picture and print
i dont know anything about codes I do just add text
i dont know anything about codes I do just add text
I would like very much to get my site back up and running and where I can edit it again . when I inspect element it is on all pages.
this is part of it should it be there?
Stefan, Official Rep
Hello Russel
I have checked your website "Paramount Electrical Contractors L.L.C" in your account, did you mean that site? Are you able to open your other sites?
I was able to open your website "Paramount ..." in your Sitebuilder, and I couldn't find any code on the pages that could cause Sitebuilder to not open a page. I don't see any advertisements on this site, and your site isn't published, so I wasn't able to look for the advertisments on a live site.
We will need to have an engineer check your account if the problem persists, but it looks like this is an issue on your side. Can you please also check on a different computer?
I have checked your website "Paramount Electrical Contractors L.L.C" in your account, did you mean that site? Are you able to open your other sites?
I was able to open your website "Paramount ..." in your Sitebuilder, and I couldn't find any code on the pages that could cause Sitebuilder to not open a page. I don't see any advertisements on this site, and your site isn't published, so I wasn't able to look for the advertisments on a live site.
We will need to have an engineer check your account if the problem persists, but it looks like this is an issue on your side. Can you please also check on a different computer?
Thank you what ever you did or did not do is working again for now.
Russell
Russell
Stefan, Official Rep
Russell, that's awesome! Please don't hesitate to let us know if this problem should re-occur. We will then need to investigate on your Yola account in more depth.
Stefan, Official Rep
