If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
If you place a custom banner in the banner area that is not the full size of the banner area, white will fill the rest of the area. This is how the banner area is set to function. The best thing to do is create a banner that is the exact size of the banner area. You can find the exact dimensions by clicking on the banner area. A dialog box will open up and the banner size will be at the bottom of the box.
There are quite a few banner making programs on the Internet, here is a link to our public forum where a group of users were discussing this topic and gave lots of good ideas: What is the best banner making program?.