I want to cancel my subsription but theres no option?

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  • Updated 5 years ago
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I paid £5 for silver package 1 year ago, You sent me an email saying your going to auto-renew my domain for £55 today. I do not want to pay this, I want to cancel and delete my account. However, its saying I cannot delete my account and there's no option for cancel subscription.
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Jimi Stafford

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Posted 5 years ago

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Stefan, Official Rep

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Hello Jimi

When you purchased our Yola Silver package, you were given a big discount on the normal price to enable you to test the fantastic features of our Premium package at a low price. I hope for your understanding that £5 cannot be the regular price for a feature-rich and powerful package like Yola Silver, and I can assure you that the normal price is very good value for money, which you may have enjoyed while you had Yola Silver.

If you'd still like to cancel your account, please send us a message, using our Contact Support Form. This way we will be able to connect your with your Yola account and assist you further.