If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Yola ask that account related actions, such as cancellations, be sent through their Contact Customer Support form to enable verification of your account. The form link is at the bottom of this page in the footer section. It's important to send this from your Yola registered account email, otherwise it may bounce back at you.
I was able to find an e-mail conversation between you and my colleague Daniel in our system. His last message looks like you've managed to sort out the issue. Is this correct? If you have any further questions, please follow up with us via e-mail. Thank you.