I'm Yola's Biggest Fan

  • 1
  • Problem
  • Updated 4 years ago
.... but at the moment Yola's Sitebuilder is unusable for me.

Images are resizing themselves, making the ipad version of the site look terrible.

I've tried workarounds for this but it's becoming totally frustrating. I've spent over a week trying to work out a workaround for sites i've been building and now i've actually lost my temper with the whole Sitebuilder.

This is how my latest site looks on a laptop:



Look at the middle image, all the images look fine.

Now look at the iPad version, look at how the second image down has resized itself.



This is after i've resized the site after landing on the page as it's not landing properly.

As for viewing the site before turning on the mobile publishing option, it's a mess, all over the place.

If someone was at least honest with me about the issue with the templates right now and give me a time frame rather than let me continue to try and work out "workarounds" it wouldn't be so bad, but all i'm getting is the company line.

Very angry and very frustrated right now.
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Grant

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  • Very Angry, Very Frustrated.

Posted 4 years ago

  • 1
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Grant

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In reply to your resolve for this, this is a test site i quickly knocked up, and this has no comslider in it. Also, reloaded the Seanavs test site, the header remains oversized, and the image is 1200 wide. Images of the test site from laptop and how it lands on an iPad.

Laptop View



iPad View



Comslider isn't the issue as you can see.

Header image



This is the size suggested by Sitebuilder for the Danube Template.
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Monique, VP of Customer Support

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Can you share the URL for your test site?  I would like to take a look at it on my iPad.  The reason I asked is that I also did one without a comSlider and it resized perfectly so I need to see an example of a site not resizing without a comSlider in the page.
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Grant

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Hi Monique ..... www.test1001.yolasite.com
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Monique, VP of Customer Support

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I can replicate on that site.  Back to the drawing board.  I am going to keep looking at this and will update you when I know more.
(Edited)
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Grant

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How it lands on iPad Peek .......
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Grant

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I don't know how much more information or assistance i'm willing to give Yola seeing as it gave up on me 3 weeks ago. I've discussed this at length through support to be told this could be a viewpoint issue which came about through a sitebuilder update. I was then told that the programmer was in San Fran, he was on vacation ..... that was due back 3 weeks ago. Since then a lot of my sites seem to be going from bad to worse, they're on various templates, I tested multiple templates, over various browsers. All replicate multiple issues on tablet and mobile view, which they didn't before the update. I've wasted over 60 hours trying to come up with workarounds and my thanks is comments like this from Stefan.

"While I understand that solving this issue is urgent for you, we can't rush the process of working on a fix. It'll take our engineering team some time to sort this out, because when we do it, we'll do it properly. We definitely haven't forgotten you and will let you know as soon as we have any news on this. Thank you for your continued patience."

You know what problems you're having and to me it seems like major stability issues, major view point issues and every time you try to fix it, everyone's sites seem to take a hit.

Maybe it would be nice for you to let some of us know what the issues are that you're having your end instead of trying to coax bits here and there out of your customers, because personally, i'm tired of being lied to.

Before you go on the defensive and tell me you're not lying to us, it's the same as hiding the truth from us ..... obviously you don't want knew customers coming here and reading that things are a bit of a mess right now, because for weeks now i've been on the receiving end of the same old rhetoric.

If you let us know what you know instead of the "we're having issues right now" we can give you the feedback you probably need instead of wasting our time stabbing around in the dark.

Nothing has changed, if anything, some of my sites have gotten worse .... and to be quite honest with you i've listed the problems quite clearly in this thread and to customer support over chat.

I'm just tired of having my time wasted and if this comes across as an angry post, it's now become one of disdain.

That's because that's the way I feel i'm treated.

p.s. Monique managed to replicate my issues as did Gop, quite easily, so I don't know why your engineers are having problems.
(Edited)
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Veronica

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Dear Grant ~

Read your full post, even though this is not the issue I came here to resolve. Been designing sites since 1986. Wanted to know if you have tried some other things.

I understand about support but I also understand they deal with thousands of issues like this and cannot handle the work load. I too get irritated with them. Even with smaller hosts the answer is not always at hand.

The trick is to just figure it out without over reaching.

You've got a lot of photos in that element and I think the issue might be very simple : as with upload sizing. Dont rely on the template or the wysiwyg interface to do the resizing accurately and responsively across all devices. Hard define the elements : upload using the exact size you want it to be. If your header is 1000 px wide and your small images are 200 px wide, upload them that way and dont resize in the template.

Or, you can do this : create that whole banner in your image editor and save the whole image with all the small images as one image. I think you are trying to put too many elements in the template with too many sizing parameters causing code confusion.

Or, you can do this, which would look a lot cleaner IMO.
Have one big pic as your banner and create a row of images below the main banner with text below or above the images. Personally, the way you are going about the design with the text in the middle of the images is not very visually appealing and may also be causing coding issues.

I hope this helps ~ only trying to relieve some of your frustration.
IMO, these days, thinking of work arounds is better than support.
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Grant

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Firstly, in real terms, there's only two images involved in the demo site here, the banner which was designed in photoshop to the size dictated by the sitebuilder and the footer image which is one single image. Can I point out, the text is the lorem ipsum from the template, so if the design is bad, it's the template.

The issue here is a global issue that has come about in the last 5 weeks, previous to an update by Yola the sites behaved as a wysiwyg on mobile devices. In fact, pre the update my sites still look ok on the ipad and land as expected still. The issue is a "viewpoint" issue brought on by a global update that was confessed to me by a Yola rep, an issue that continues 5 weeks later.

The issue continues still, i have over 120 websites on Yola Silver accounts and others that i've designed into Yola packages for customers bringing the total to pretty much 200 sites.

So, whilst i thank you for you opinion, and appreciate the fact that you've made the effort to reply, i'm a little past the stage of not having a clue.

It's a shame Yola have decided to ignore my reply once again and leave me just frustrated by the whole situation.

Gone are the days when you had telephone support, you have to write things out longhand in chat, this wasted a hell of a lot of my time, even asking them on multiple occasions to ring me ..... "we don't have a telephone representative available to speak to you right now" .... which is really annoying when you're killing time discussing issues with someone in support on their chat system in the first place.

I've decided to leave Yola to do what they do, ignore their customer base and just get on with what they're doing their end, because I feel the lack of communication that Yola now has with their customers isn't support anymore, just damage limitation.

Anyway, thanks for your reply, it was obviously well intentioned.

Have a nice day.
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Veronica

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Dear Grant ~

You are right....gone are the days. But, over the decades, we have all been thru upheavals of this sort with so many hosts and servers. Things change. We are constantly advancing, riding the tech wave. Im not saying you shouldnt switch if you want to but it has been my experience that if you just give things more time to work themselves out, issues do get resolved, with any host. Just the thought of you having to recreate all these sites with a new host is a daunting task. You are going to pay more, but if you want top notch support, I would recommend Big Commerce or Netidnow.

Actually, Ive had a large ecommerce site with Netidnow for over 10 years and I started to move to Yola, and got frustrated with the lack of support here, or the lack of co-ordination of support ie multiple responses to inquires weeks old, duplicate responses from different people, and lack of general knowledge. But what I realized is: I have only had email support with my current host for 10 years and while their support is timely and accurate, it never helped me get things done RIGHT NOW. I went thru many frustrating updates year after year that changed things for me as we went away from html to css, and more. There are a lot of things my host cant change or improve upon because in some cases, it is what it is.

After much internal debate I came to realize that I shouldnt need support that much and help for Yola issues is available in Google, tutorials, and forums. I use support as a last resort and the issue for me these days is the bottom line : money. I cant afford to pay old rates of $ 80 - 100 a month for up to 2000 products and limited storage when I can get it here for $ 27.
Big commerce has those higher rates too.

Really, the most logical thing for you to do is to run your own server and put up your software and host everything on your own site. There is a lot of help and resources online to do this today; it is easier than ever before.

When asked this question just yesterday by support :
"Do you still see the problem consistently on a blank Danube template, and if so, what browser and version are you able to reproduce the error on?"

...this tells me they have only just begun to look into the issue. What version and browser you are using should have been the very first question weeks ago. This also tells me that it might not be your site at all, but settings in your browsers. Have you googled the issue or gone to forums to see if anyone else is having this issue ?

If you want to send me some of the urls of your problem sites, I will be happy to look at them across all devices to see if Im seeing what you're seeing.

But in the end, IMO, think you should just wait and give it more time. Personally, after reading this whole post again, I think their issue is with personnel, and perhaps changes in their staff. Sometimes working out responsive issues like this can take a month, or two or three. It is just something we all have to live with, no matter where you host your sites, and realize that in todays world, not everything can happen instantaneously. ...and that is what you have to tell your customers too.....you are working on resolving the issue and it will happen when the issue is resolved, which can, and will take time.

Sincerely ~ Veronica
www.greatvintagejewelry.com
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Veronica

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I just read your post : iPad, tablet and mobile view

You state that one issue on the Pools site occurred when you inserted an image.
Maybe I wasnt clear about this the first time.
Dont rely on the software to resize and behave accurately.
If you want the image to be 1000 x 100, make the image that size before you upload it.
Make sure you rename the file different from the previous image.
Delete the old image before uploading the new one.

Did you try that ?

I do not think it is browser issue on your end based on what you say.
I think you are somehow stretching the code too far.

Also, really inspect your site content padding and element padding and set everything at zero top and bottom. The defaults are way too large and cut things off.

Im looking at the iplumbgasboilers site right now in Firefox on my computer and it looks fine. It also looks fine on my smart phone in Chrome and Firefox. ( My tablet is upstairs right now)

I cant see the url of the poool site.

Looking at the iplumbgasboilers site, I really really think it is a padding issue, and an image upload issue if only you can see it on certain devices. Try my suggestions above and see if it makes a difference. (If you are loading up images that are 2000 or more pixels wide, then I know this is a problem. Your cramming the code. ) You should always pre-size images before upload for best responsive results.

Also, on the iplumbgas site, you could use a little extra space on the sides to show more of the background. It looks crammed in. Just pad the site content an extra 10-20 pixels on each side to give a better look and feel.

Sincerely ~
Veronica
www.greatvintagejewelry.com