If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Do you refer to Yola Mail? If so, can you please send us your request via e-mail? We may need to exchange sensitive information with you to access your Yola Mail account and look into the issue. I'll mark this problem as solved.