I'm just getting a "trying to log you in" message

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  • Problem
  • Updated 7 years ago
The Yola site builder has been "trying to log me in" for ages with no success (waiting about 20 minutes so far). Is this temporary, or is there a problem? I really need to update my site tonight.
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sallysetsforth

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  • frustrated

Posted 7 years ago

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sallysetsforth

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I've just discovered that I can log in to my site using Internet Explorer. But I'm still getting the "trying to log you in" message in Mozilla Firefox, which is my preferred browser.
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Nazlie

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 Hi Sally

I'm happy to hear you were able to log in to your Yola account using IE.  Please clear the cache and cookies in Firefox and try to log in again.  If you are still unable to log in, please let us know and we can troubleshoot the problem in more detail.

Thank you
Nazlie
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sallysetsforth

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I'm still having the same problem. I can get into the site builder using Internet Explorer, but not with Firefox.

One difference today: yesterday the "trying to log you in" message just sat there forever churning over, today it tries for a few seconds and then reverts to the "Get started now" button. But I can't log in with my existing account.
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Ed-a-Torials @ Honey Bear Playhomes, Champion

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Sally

As I recall I ran into this as well years ago and the following tip for another loading issue helped me out. I don't know if it will work in your situation but give this a try while you are loading your sitebuilder in Firefox...

http://forum.yola.com/yola/topics/is_...

It is kinda like the watched pot doesn't boil type of thing... LOL

By switching to a blank tab in your Firefox browser you give your Yola tab a chance to work while not being watched.

Worth a shot.

Happy site building
Ed

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