Images keep randomly changing on my site!!

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  • Updated 3 years ago
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Why do I keep finding that images on my webpages completely change to other images stored in the file manager???

There seems to be no pattern, it is just random and drives me crazy (assuming my visitors will sometimes see pictures that have no relation whatsoever to the content of the page)!

I really need this to stop because I run a community website that gets a lot of traffic.
Assistance much appreciated.

Regards.

Damion
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Damion Braithwaite MT

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Posted 3 years ago

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Laura Thomas, Social Media Coordinator

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Hi Damion, 

That sounds strange indeed. Have you shared your login details with anyone else by chance? To be safe I suggest starting with resetting your password.

Nothing in your Sitebuilder should change on its own so if that's what is happening we want to investigate further.

Do the changes only happen in the Sitebuilder or are the changes pushed to your published site(s)? Is it happening on all of your websites? If the problem is limited to one site, are you willing to share it here? If this is happening consistently can you share a before and after screenshot with us or at least the page URL and file names so we can take a closer look at the code on the affected page?

Thanks for your cooperation with all these questions so we can get to the bottom of this!
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Damion Braithwaite MT

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Hi

Thanks for the advice. No one knows my Yola password and yes, it shows on the published version (hence the annoyance). 

Naturally, it is not possible to show before and after because I have no idea which of the hundreds of published images will change randomly!!! Sometimes several change by themselves (like a few days ago), other times it's just one on a page full of images. It has been happening for a while but now I have no more patience about it because it really causes problems and may even start to affect my income (as sponsor pages or company profiles, with images, suddenly change to a different image and the sponsor will ask 'why did you change it?' when of course, I did not).

Clearly there is a major, manifested bug in your system. I don't know if this happens with other websites I have via Yola because this is the only real site I manage. You're welcome to view it: www.wnichangsha.com (this is Changsha city's top expat website, based in China). So it gets quite a lot of traffic (number 1 on Baidu and Yahoo if you type in "Changsha events").

I will, soon, be building a second website, a purely business orientated one so cannot afford to experience similar problem with that. 

Well, please try to dig into this. I have absolutely no idea about why this is happening!!!
R's
Damion
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Stefan, Official Rep

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Hello Damion

I'm sorry that you're experiencing this issue. We've never come across anything like that, and we haven't received any similar customer complaints recently, so we're very eager to find out what's going on.

If I understood you correctly, it's your live site (not your Sitebuilder) where you notice pictures you added randomly changing. Adding on Laura's suggestion to take screenshots, it would help us if you could take a screenshot of an affected page, once you see the issue again, including the browser address bar. Then it would make sense to compare this with the relevant Sitebuilder content of that specific page immediately. It would also help to know the file names of the picture affected, both of the one that was replaced and of the replacing one.

I browsed through your site wnichangsha.com, and the top picture on your "News" page is not displaying. It looks like this is a .tiff file which is not supported by Yola (please only use .jpg, .gif or .png for image files), and there could be special characters in the name of this image file. Please don't use special characters in file names. You can rename such files in your Yola File Manager.

Also, it looks like you added quite a bit of custom code to your site. Did you add any new Javascript or jQuery code recently? I can see that you have slideshows whose code obviously causes images to change, so I wonder if this may affect other images on the same page which are not part of the slideshow. Javascript and jQuery would have the power to replace images without changing anything in Sitebuilder and republishing the site. Else, any visible changes on your site would need to have been manually made in the Sitebuilder with the site having to be republished, and I can't think of a bug that would have the power to do this automatically.

Please also make sure that your Flash and Java are up to date.

Any additional details or material you can provide would be very much appreciated and help us investigating on this issue. Thank you for your patience and cooperation, while we're looking into this for you.
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Stefan, Official Rep

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Another idea why pictures on your site could be changing is that you embed those pictures through an external host, for example via iframe. That would mean that you host some of your pictures with another provider, and if they change anything on their end, this could explain why your images suddenly change. And I must correct myself a little, we've once had a user who was experiencing a similar issue as you, and the cause was that they embedded externally hosted images into their Yola website for which their host suddenly changed something on their side. Did you add anything like that to your website?
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Damion Braithwaite MT

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Hi

Thanks for this detailed response. 

If and when I find an image has changed 'by itself' I will try to take a screenshot of the published and sitebuilder versions (though in my experience they are usually the same image displayed, whether changed or not). Most of the time, images added using a normal Picture widget, or an image added to a text widget, are affected). 

With my limited knowledge of iFrames and the other stuff you mentioned, no, I do not think I use any such 'outside widgets'. But, interestingly, some pages are more affected than others (e.g. the images change frequently, whereas other pages never, to date, have had this problem).

I even once went in to File Manager, renamed the image or deleted and uploaded it again, only for the page to again have the same issue. Hence, I believe it to be some kind of very annoying bug.

Oh, and thanks for letting me know about that top image not displayed in my "news" page :-)

OK: As I write this I am also checking my website and, sure enough, one page (previously affected by phantom image changes), has two pictures which belong to a completely different page on the same site!! As promised, you can see (with URL/addresses) the two halves of the published page and same two halves of the Sitebuilder page... both have image changes, without iFrames or whatever!

Here is the published page (in two halves). The "new" image is seen left. The story is about baseball, yet the image is take from a "pet care" page! The second shot's offending image is the building front (again, from the pet care page!!).
 


Now, for the sitebuilder pages (of the Baseball story), the same two 'new' images!!



I have also checked the published and sitebuilder "pet care" page and those images are fine, so the images have been duplicated onto the baseball page. As I said though, both these pages have experienced this issue in the past, some pages get affected more often than others.

I hope you can see what kind of problems this will cause regular or even corporate visitors to my site.

Any insight will be appreciated. I will not change the images right away (again) so you can dig deeper, perhaps. But they will have to be changed soon before new visitors see that page and say, 'eh, this guy has uploaded the wring images, duh!'. No... not my fault.

FYI: I live and manage this from China. I always use a VPN to evade the Great Firewall. I don't know if or even how a VPN, and all it's servers, could affect the site in such a detailed, random way. But thought you should know. Hence, I thought it was a bug.

Damion
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Stefan, Official Rep

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Hello Damion

Thank you for your detailed feedback and the screenshots! We're right now investigating on this issue and checking a few theories about what could be causing it.

What I noticed is that many of your pictures, including the affected ones on your baseball page, start with the same file name and only differ in a number in brackets, such as "abcdefg (1).jpg" and "abcdefg (2).jpg". This could cause a problem because the brackets are special characters which aren't supported by the Yola File Manager.

Can you please do the following for me in the meantime:
  1. Browse your Yola File Manager for the images which should be in place of the wrong ones on your baseball page.
  2. Rename the image files without using brackets. Choose a unique name which you haven't used for other files. You can enter normal letters and numbers, avoid blank spaces and any special character, such as accents, etc.
  3. Go to your baseball page and replace the incorrect images by the correct ones.
  4. Watch if the pictures change again or stay stable.
I'll keep you posted about any updates we have on this issue. Thank you for working through this with us.
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Nick Rogers

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Hi, I have noticed this to, the background images for a 1 year old site are now displaying incorrectly
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Laura Thomas, Social Media Coordinator

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Hi Nick,

Thanks for letting us know. This has been logged for our engineers but if you want to help us in the meantime, can you please check out the 4 steps Stefan posted above and do the same? This will help us to gather more information for our engineering team. 
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Nick Rogers

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This reply was created from a merged topic originally titled background images are not displaying properly.

background images that displayed correctly and now displaying incorrectly.

Look at the cached page for http://webcache.googleusercontent.com...

NO changes were made to the background image, now look at the page

http://www.classichairdesign.ca/