Images on my web site take too long to upload

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  • Updated 6 years ago
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  • (Edited)
Hello, I just got my account with Yola today. I'm a photographer and I'm very disappointed with the web site since my images take a very long time to upload; I use the same images on blogger and facebook and I don't have any problems. Is there a reason why the images take so long to open?

Thank you,

Guadalupe laiz
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Guadalupe Laiz

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Posted 6 years ago

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Stefan, Official Rep

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Hello Guadalupe

I'm sorry to hear that you are experiencing this problem. Can you please try these general trouble-shooting steps:

There are also some general issues with the Sitebuilder at the moment, and we're busy fixing them: Overall sluggishness of Sitebuilder.

I hope this problem will soon be sorted for you.
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Guadalupe Laiz

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Stefan,

I use different computer, browsers, etc. I don;t have problems using blogger. I'm very frustrated since I took time from work to get my web site running.
The online store option that I purchase its not working, the statistics for traffic source shows 0 visitors and several collegues already visited my web site and I can upload or see my images.

Can you please let me know what is the problem? is the web site not working properly?

Best,

Guadalupe Laiz
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Laura Thomas, Social Media Coordinator

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Hi Guadalupe,

What are the image sizes and file types you are using? Have you reviewed our image optimization tutorial.

What is the link to your online store? Also what analytics tool are you using?
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Guadalupe Laiz

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Hello,

I'm uploading only JPEGs , I have used this same images on my blog without having any problems. I'm a photographer, the size of images is not the problem.
When I try to add items to my on-line store it says that it doesnt work and i should try later.
You can go to : guadalupelaiz.com and see for yourself, the images take too long to open and I can't upload any more.
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Stefan, Official Rep

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Hello Guadalupe

I've checked your Yola account carefully, and this is what I found out:
  1. In your Yola File Manager I can only see pictures which are at least 1.2MB, I also saw 12MB image files. To upload pictures of such a size will indeed take you a long time to upload and also later your visitors to load on your actual website. We recommend an image file size of 20-100KB per picture. Please use an image editing programme to downsize your pictures for your website. I have checked the upload functionality in your Sitebuilder, and I didn't have any problems when I uploaded low-sized image files.

  2. I have checked your Yola Online Store, and it took me about 20 seconds to load your Store Control Panel after I had clicked on the Add a product button. Here is a screenshot for your reference:


  3. I also checked your Site Traffic statistics, and I was able to see the number of 10 visitors displayed. (The 3rd column doesn't currently display correctly, we're busy fixing it). Here another screenshot for your reference:


You said you had tried from different computers. Please log out of your Yola account, close all windows and tabs of your browser. Wait a moment, re-open your browser and clear your cache and cookies. Then log into your Yola account again, check your Site Traffic and your Yola Online Store. Depending on the speed of your internet connection, it should load for you.

If you resize your images, you should be able to upload them, e.g. via the Picture Widget.
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Angelo Hedley

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hi there

why doesnt the upload picture option allow me to add pictures on my site? this is so not cool man. i need to get my pictures on my site!! please respond ASAP Please guys!

This reply was created from a merged topic originally titled
why doesnt the upload picture option allow me to add pictures on my site?.
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Laura Thomas, Social Media Coordinator

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Please review the troubleshooting steps provided above and let us know how it goes.
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Wayne Lambert

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why is it takin so long to generate thumbnails wen trying to upload pictures it took all night to do for picks i woke up in the morning it wasnt done so i gave up

This reply was created from a merged topic originally titled
taking too long to generate thumnails.
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Laura Thomas, Social Media Coordinator

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Please review the troubleshooting steps provided above and let us know how it goes.
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ficulka

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Hi, today I'm having a problem with uploading pictures - does anyone else having that?? It usually works fine, but today I cannot upload any pictures from my computer to my Yola shop :(

This reply was created from a merged topic originally titled
Bad day for picture upload or Yola servers overwhelmed???.
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Laura Thomas, Social Media Coordinator

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Further to Gop's advice about web friendly image sizes, I thought you might find this topic useful.
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ficulka

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Hi Gop,

Thanks hun, but unfortunatelly no, it's not OK now :(
I noticed admins made some changes to the system, so I thought I should give it a few days for all updates & changes to be completed, but it's been 4 days now and it's not getting any better.
What is happening is that when I want to upload a picture from my computer ( be it as a banner or a picture inserted in the text or you name it) I click upload new picture and fine - it opens the window in my computer so I can choose the picture I want and click "Upload" and...NOTHING :( I've tried to upload pictures from the level of "new picture", then from the level of "browse uploaded pictures" (you have an option ther saying "upload" so you can then upload something new) and then from the level of file manager, where you can also choose to upload a new picture and still nothing. I'm really fed up with it, I have no knowledge about any other levels that I could upload the picture from so PLEASE...
...COULD ANY ADMIN GO TO MY ACCOUNT AND CHECK IT FROM THE INSIDE????
PLEASE PLEASE PLEASE
I really need to uploda those pictures to keep my websites up to date!!
BTW - I've got 2 sites running and the third one I'm building - and I've got the same problem on ALL OF THEM.

Thanks in advance.
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Stefan, Official Rep

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Hello ficulka

I'm sorry to hear that the picture upload problem has been persisting for you.

I have checked your Yola account and created a test page named "test". Don't worry, this page is not in your navigation, and you can easily delete it yourself again. You can access this page by selecting it from the Page Selector in the top menu bar of your Yola Sitebuilder.

On this test page, I tested uploading pictures using the Picture Widget and the Picture Gallery Widget. I also tested uploading pictures from the File Manager and adding it to the page afterwards. It all worked fine and fast on my end, so I wasn't able to replicate the problem you are reporting.

File names of the pictures in case you want to remove them:
  • Blick-vom-Tafelberg.jpg

  • Lucy Wolke 7.jpg

So it seems that it's definitely not a problem on our end. It's very difficult for us to find out what the problem on your side is, but it must be something related to your browser, browser add-ons, or computer, or even problems with your internet service provider. Have you recently added any browser add-ons or new software to your computer? Do you have the latest version of Flash installed?

Could you please check for us if you have the same problem when you use a totally different computer which is not in your internet network, e.g. a friend's computer or a computer in an internet café?
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ficulka

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Can I attract an admin attention to this topic again??
Please don't leave me alone with this problem - it's not solved, it still does not work although I followed all the recomendations (like .jpg files, picture size between 20-40kb etc).
Doublecheck that for me please as I'm really fed up with this problem:
http://forum.yola.com/yola/topics/bad...

You also merged my topic with another one, but it still didn't help:
http://forum.yola.com/yola/topics/ima...

This reply was created from a merged topic originally titled
4 days old problem with uploading pictures - still ongoing issue :(.