Index page not visible to everyone!

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  • Question
  • Updated 10 years ago
  • Answered
I have a problem with my index page. Some people can't see the whole page, with all the widgets (photos and news), some people can see the whole thing. Really don't know what is the problem!!
here is my url http://jessik.yolasite.com or www.jessikatheriault.com
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Joelle

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  • confused

Posted 10 years ago

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Sanja, Official Rep

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Hi Joelle

The reason why some people cannot see the whole page, is dependent on the browser they use.

For example, in Firefox, this is what I see:



In IE7, this is what I see:



I'll try to have a closer look to see what is going on.
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Connor McCarra, Champion

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Hi Joelle,

That's odd? If it's any help I can see it perfectly on both URL's.
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Connor McCarra, Champion

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Hi Joelle,

That's odd? If it's any help I can see it perfectly on both URL's.
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Connor McCarra, Champion

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Update: I can see your website in Firefox but not in Chrome.
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Sanja, Official Rep

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I think I understand the problem here Joelle. From what I can see, you've copied directly from Word or from another source. They have inherent formatting which is interfering with how your website is being run. What you need to do is copy the html and paste into Notepad (this will strip away any formatting) then copy and paste into a new text or html box.

Please try this and let us know how this goes for you.
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Joelle

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I tried that with all my html and when looking at the site through ie I didn't see it more. I removed everyhting I couldn't see in ie from the index, adding only a new text, and I can't see it in ie either...
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Sanja, Official Rep

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You have to do it for all your codes Joelle. It doesn't matter if it's just the ones you can't see in IE. Can you try pasting all your codes, and any text you have into Notepad and then copy and paste back into a new text widget.
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Joelle

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I deleted everything and started from scratch, seems to be working now! Thanks!!
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Sanja, Official Rep

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I'm sorry that this has happened to you, but I'm glad it's working out now. Always try to remember whenever you're copying code from another source, to paste into Notepad first. =)
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Monique, VP of Customer Support

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Hi Joelle

I can see your full page as well. Can you tell me what browser/s the people who are unable to see your page are using?
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Sanja, Official Rep

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The problem is occurring in IE. She also have MS formatting all through her site which is the likely cause of why her site is having problems.