Instructions for Yola users affected by the DoS attack

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  • Updated 8 years ago
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Here are the most up to date instructions if you are concerned about how the Denial of Service attack is affecting your website:

If you have a yolasite.com or synthasite.com subdomain:

These have been fully restored. All yolasite.com and synthasite.com domains are working as before. Please check your published site, it should be available online. If it is not, please let us know.

If your domain is managed by Yola it now has a new IP address and will be back online as soon as the change has had a chance to propagate.

If you have an externally purchased domain that is pointed to Yola's IP address:

Because of the Denial of Service attack we have experienced it was necessary to block our old IP address completely and migrate to a new one. This means that you will need to go into your account settings with your registrar and remove the old ip address of 208.75.208.172 and re-point the A Records to 184.72.229.176.

We have a tutorial outlining the steps to configuring your domain: Publish to a domain you already own: http://www.yola.com/customer-support/...

For detailed instructions for a few specific domain registrars please click on this link: Domain Configuration with GoDaddy, Register.com & other domain registrars: http://www.yola.com/customer-support/...

Once you have re-pointed your domain to our new IP address, it will again be published and live on the Internet.

If you struggle with any of these instructions, please contact us at support@yola.com and we will do whatever we can to assist.
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Monique, VP of Customer Support

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Posted 8 years ago

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Photo of Monique

Monique, VP of Customer Support

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  • 446 Reply Likes
Official Response
Just a general update for everyone still affected by this issue:

As of the time that I made this post all our sites had new IP addresses and were on track to come back online. There are a number of reasons why you may not see your site though, as we have explained.

The easiest at this point would be to submit a support ticket to support@yola.com (as suggested in the instructions), so that we can help you resolve any particular issues related to your individual site. Please be sure to include the affected domain name as this will greatly speed up the process on our end.

If you post here the the thread gets really long, and Get Satisfaction truncates the thread before we have a chance to respond to everyone.

Also, please note that we will get back to everyone who emails us within 24 hours. Much less if humanly possible! The response times might not be minutes, they way they normally are, as we are dealing with massive backlogs of support requests.

Your understanding and co-operation will be greatly appreciated and will help us help you in the fastest time possible.