Instructions for Yola users affected by the DoS attack

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  • Question
  • Updated 8 years ago
  • Answered
Here are the most up to date instructions if you are concerned about how the Denial of Service attack is affecting your website:

If you have a yolasite.com or synthasite.com subdomain:

These have been fully restored. All yolasite.com and synthasite.com domains are working as before. Please check your published site, it should be available online. If it is not, please let us know.

If your domain is managed by Yola it now has a new IP address and will be back online as soon as the change has had a chance to propagate.

If you have an externally purchased domain that is pointed to Yola's IP address:

Because of the Denial of Service attack we have experienced it was necessary to block our old IP address completely and migrate to a new one. This means that you will need to go into your account settings with your registrar and remove the old ip address of 208.75.208.172 and re-point the A Records to 184.72.229.176.

We have a tutorial outlining the steps to configuring your domain: Publish to a domain you already own: http://www.yola.com/customer-support/...

For detailed instructions for a few specific domain registrars please click on this link: Domain Configuration with GoDaddy, Register.com & other domain registrars: http://www.yola.com/customer-support/...

Once you have re-pointed your domain to our new IP address, it will again be published and live on the Internet.

If you struggle with any of these instructions, please contact us at support@yola.com and we will do whatever we can to assist.
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Monique, VP of Customer Support

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  • happy that we are closer to a solution

Posted 9 years ago

  • 2
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meryama001

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it's been 3 days and my website is still not working.... any updates?
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Sanja

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Hello meryama001

Can you please let us know your URL and we can see what's going on? Thanks.
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Nathan, Champion

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Did you change the IP address correctly?
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Flint Einstein

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hey, after facing down problem for a long time, my website http://www.ewebnews.org/ was up even yesterday, but today my website has got down once again. what's going on? i am really getting confused.
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Kershnee

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Hi Flint,

I can confirm that your site is definitely up and running. See below screenshot:



Can you please tell me what you are seeing when you try to view your site?
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Flint Einstein

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By the grace of ALLAH the problem has been solved now.
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Emmy

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Wonderful, we're so glad to hear it!
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worldofgrant

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Stop Saying ALLAH.
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Nathan, Champion

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Wonderful news! (Why do you keep saying ALLAH?)
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urbancreativediva

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I was unaware of this attack. I was alerted to something wrong with my website www.urbancreativediva.com by a prospective client. How in embarrassing!! I have followed your instructions to change the IP address. My website is still down.. Please advise.. Thank you
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whimsicalstar

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It might take 24hrs to take effect. I had to wait 24hrs before I could publish my site and see it on the web.
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urbancreativediva

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Thank you. This is really frustrating. I will wait 24hrs. :D
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whimsicalstar

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I just looked at your site and I can see it fine.
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urbancreativediva

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I cleared my cache files. I am still unable to view the site.. :( I will continue to wait.. Thank you
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Laura Thomas, Social Media Coordinator

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It's a system cache you are waiting for on your system, not a browser cache which you can clear yourself. In my comment below I added a screenshot of your live site for your reference. :)
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Laura Thomas, Social Media Coordinator

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Hi urbancreativediva,

I can also see your site, so it is likely just cached on your site. Once your system cache resets you will be able to see it as well.

Also we are devastated to hear about Yola users who are learning of this outage through their client base. We communicated about the attack via a message from our CEO on our blog which was also emailed direct to our users. We're sorry that you did not receive it.

We also communicated here via our forum, Twitter and Facebook as alerting our customers about the outage was second only to resolving the problem as quickly and effectively as possible.

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urbancreativediva

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thanks for the feedback guys.. i am up and running again.. all the best.. hugs
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Sanja

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Wonderful to hear urbancreativediva!