Internet Explorer 9 compatibility issues with Yola

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  • Updated 6 years ago
My site does not display properly using IE9 and the sitebuilder does not work properly with IE9. I thought Yola had fixed these issues?
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rjk1@live.ca

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Posted 6 years ago

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rjk1@live.ca

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Here is a link to a screen shot
http://screencast.com/t/fY7fnd9Yf

The box is missing and other times the words run right off the page.

Any ideas?
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Monique, VP of Customer Support

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IE9 is a supported browser. However, you may be encountering a bug which may or may not be browser related. We would need to investigate further. Can you tell us what you mean by "the sitebuilder does not work properly with IE9"? What problems are you encountering.

With regard to the display problems on your site, I can see the screenshot but I need a URL so that I can investigate further. This is most likely due to some copied and pasted content that IE9 doesn't cope with very well, but I would need to take a closer look to say for sure.
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rjk1@live.ca

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Moniique

The url is www.ka-ron.com/fv-dealers.php

What is missing is the boxes the we use the widget to create.

When using the site builder with IE9 it will still freeze from time to time
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rjk1@live.ca

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I have just gone into the site builder using IE9 and even in the site builder the words run off the page and the boxes are gone from the bottom listings.

Do I try and correct this using IE9 in the site builder?

When I go into the site builder with Google Chrome it looks all right and everything is as I wanted it to be.

When I look at the live site using Google Chrome it looks good.
When I look at the site with IE it looks the same as the sitebuilder with IE9?

Need some help here, as a lot of people are looking at the site with IE8 and IE9 and they are seeing a botched page!!!!!
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rjk1@live.ca

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Here is a screen shot of the sitebuilder with IE9.
This is how it looks.

It looks totally differnet in sitebuilder with Google Chrome

http://screencast.com/t/OPKAb8fw2
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rjk1@live.ca

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Here is another screenshot with IE9

The name of this dealer is not even there>

http://screencast.com/t/YnBQceeR
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rjk1@live.ca

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Here is a screen shot of the custom panel widget using IE9

There is no border even though one was selected.

http://screencast.com/t/v506CyJClC8
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rjk1@live.ca

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After looking at all the threads that have do do with this issue, I have another question?

We all know any other browser than IE works better in building and viewing our sites, but what of the users that use IE?

Does this mean we should work on our site in site builder with IE so it can be viewed by everyone?

Yes, it looks better in Firefox or Chrome, but there are still millions of users of Internet Explorer that are using our sites for info.
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Monique, VP of Customer Support

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Good point! It is a very good idea to check how your site displays in all the major browsers. You sent an email about this and someone in the support team is working with you to get to the bottom of the problem. Once we have a solution we will post the answer here as well.
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rjk1@live.ca

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Here is another screen shot with statistics for Internet Explorer users.
There are still more internet explorer users than any other browser.
We should have sites that display properly in Internet Explorer
http://screencast.com/t/1KP5vB0IRv
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rjk1@live.ca

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If there is any other Yola users that are having this problem, please let me know.
This is something we should all be concerned about.

On the other side of the coin, I really hope the engineers can figure this one out and fix it as soon as possible.
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rjk1@live.ca

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Here is a thought on the missing borders.

The two pages that I am having problems with the missing borders with Internet Explorer are longer pages than the other pages where we have used the borders.

Could this have something to do with them not showing up with Internet Explorer??
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rjk1@live.ca

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My, my, my.

This issue is still not resolved and the silence is deafening!!

Are there any other Yola users that have this problem?

I do not know how to get some one to deal with this??
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Gop

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I'm not so concerned rjk as I too have a relative majority of IE users as visitors and the issues with the Yola sitebuilder and IE aren't related to functionality but rather aesthetics. If there is a loss of information as displayed in IE then I can usually correct this by some other placement. I occasionally have to do this with FF as well and it highlights the importance of checking the outcomes with the three popular browsers. Other users do comparisons with many more browsers to be sure.

Yes from a style point of view, IE misses out a little, and only a little, in the Yola production but not to the point of putting viewers off, in fact I would doubt that few viewers would be aware and less would really even care about this aspect. The fix from a developers view is a very large input and the benefits are really quite small.

IE may still be the most popular browser but this is one of those pro/anti rhetoricals when the sum of all other browsers is more than the total users of IE and the majority of the other browsers work as planned with the Yola process. Accepting that the engineers and the company would prefer to have cross browser perfection but can't fit in all the resources required to do this in the overall balance of priorities, the compromise doesn't produce a noticeably second rate experience for IE users.

Acute malfunctions and bad display issues are dealt with and we have seen this approach a number of times when it's related to specific browser aspects or sitebuilder reaction to certain browsers. It does take time but it does get done.

Just a perspective