Introducing Yola Pro

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  • Announcement
  • Updated 7 years ago
We have just released our first version of Yola Pro. Yola Pro allows users of free Yola accounts to upgrade to a premium package for $49.95 per year

Here are the details on what the package includes:
1) The ability to create up to 25 sites in your account.
2) Individual file uploads of up to 100MB
3) Total storage of 5GIG per site and 125GIG for your account.
4) The Yola Link removed from any free style you use in your account.
5) One Premium Style credit. This credit can be used for all the sites in your account.
6) The ability to upload HTML, Javascript and CSS files.
7) Credits for services from iStockphotos, Facebook Ads Trial and Yahoo Search.

We are excited to introduce this package as it includes frequently requested features such as larger file uploads and the ability to upload HTML, Javascript and CSS files.

As an existing user: please take note that if you are over the site or storage limit none of your sites or files will be lost! You will be able to keep everything as part of your free account. However, should you require additional sites or storage you will need to upgrade.

For more information on why we have introduced this package, see the blogpost by our CEO: Yola Pro FAQ

As always the Yola staff are on stand by to receive your feedback and answer any questions you may have.
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Monique, VP of Customer Support

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Posted 10 years ago

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Techjar

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Nice job Yola, nice job. You have let down many of your loyal customers!
The Premium styles are fine, but I need to make more than 5 sites (I already have 10!) without paying!!!

I thought you guys were always going to be a free company. The Premium styles are fine, but when you start charging money just to build more than FIVE sites, you've definitely crossed the line. I think Yola Pro is a pile of crap and should be completely removed. As you read above, I have 10 sites, so now I'm forced to pay for Yola Pro otherwise I can never make another site.
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Emmalou

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I think you are been really rude.... How can you call Yola Pro a pile of crap.... Would you work for free???? I bet not....
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Emmalou

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I think you are been really rude.... How can you call Yola Pro a pile of crap.... Would you work for free???? I bet not....
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Techjar

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OK maybe not the whole thing is a pile of crap, but the site limit sure is.
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Emmalou

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I just dont think there is a need to insult the company.
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XP

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If you charge money, try not to charge too much. If compared to other companies, it is cheaper! Features even more than Yola! Now if I want to change builder, my contents will be lost. So I also disappointed about Yola...
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Claire Parker

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Monique - Are there any problems in creating another account if you want more sites?
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Monique, VP of Customer Support

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We don't recommend this, but if you decide you want to you can do so. Just remember which sites are in which account!
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Woolyback

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Hi Folks

I've just got back from a week in Sunny, sorry, STORMY Spain and find that things at yola are just has stormy. Free site limits and paid for hosting have certainly stirred up things.
At the moment I pay over 20 GBP per month for hosting my websites and only get 1.5GB web space to accomodate them, plus a 5GB bandwidth restriction.
I would willingly pay yola's pro fees, but can they guarantee a 99.9% uptime like my current hosting provider?
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Marije, Official Rep

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Hey Woolyback - you can find information on Yola's uptime on this thread: http://forum.yola.com/yola/topics/yol... - just scroll down a little to the info. I hope that helps!
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John McCarthy

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Ive Made A Decision :D
When Santa Clause Has Visited And Given me Lots Of Money(Hopefully ive been a good boy)
Im Gonna by Yola Pro As A Treat :D
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Marije, Official Rep

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Great decision John!
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Woolyback

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Hi Folks
I have just spent over 5 hours researching the internet on free and paid for web design and hosting packages, and I haven't found one that offers better overall features or price than yola free or yola plus.
So if you decide that yola is ripping you off and you go somewhere else please inform me which planet you are on.
I will not mention the names of the websites that offer similer services to yola but I have checked out at least 20 of the most popular ones, and through this research I can see that yola has also done it's homework to stay one step infront of the opposition, by offering the best free and paidfor features.
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Marije, Official Rep

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Wow! Awesome that you went and confirmed it for yourself by doing a bit of research. Thank you for posting that Woolyback, we appreciate it :)
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KanThaiDecor

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You are right because when you start reading the fine print you start seeing limitations you do not see on Yola.Many will have free hosting for a limited amount of time also.
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Jaret

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Try at least not making mistakes in your typing for anyone to take you seriously...
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Woolyback

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Jaret, don't criticise typing mistakes when you do it yourself!
See your comment below, 'know one' for 'no one'.
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bryan longhurst

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How do I make another site from my premium account pro site?
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Jaret

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Well, if you've never kept it a secret then how come know one knew it? I agree with all of the people on here and may leave Yola, because what is the point of building a FREE website if you have all of your money grabbing schemes in it... I already have paid the yearly $10.00 to remove your link and NOW YOU ARE ADDING MORE!! I am one unsatisfied user of Yola and may quit using your... so called (free)... service.
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Connor McCarra, Champion

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Hi Jaret,

I can understand why you may be angry, but you have to think of it from a businness point of view. Do you want Yola to be here in a years time? Without these small fees for great features that are probably worth more than we pay, how would you expect Yola to survive as a company. Yola have given you an opportunity to do something you probably could have never done and all they ask is for a bit of support to make that happen.

Connor
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Jaret

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Jaret

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I could probably host my own site rather than paying your stupid 50 bucks a year plus the extra 10 for my own site!!! HOW RETARDED....
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Jaret

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Yola let us down again.... I'm really disappointed.
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Jaret

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Some of Yola's pets still love them.. but if you have a business that requires you to make websites how can you??
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Jaret

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!!! WHY!!!!
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Sanja

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Hello Jaret

I'm sorry to hear that our changes have upset you and made you feel angry. We strived to find a good balance to keep our free users as well as our paid users happy. We also need to ensure that for us to keep offering our free services that we have ways to earn revenue in order to do so.

It would be very helpful for us to hear your feedback as we do value our customers. If you would be willing to share with us what changes in particular are upsetting to you, that would be appreciated.
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Monique, VP of Customer Support

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Hi Jaret

You have let us know loudly and repeatedly that you are very angry. We have heard you and now we would like to understand why.

Here is our perspective: Yola continues to offer a robust free service, and nothing that you have received for free (in terms of websites and storage) is being taken away. If the free version is not sufficient for your requirements you have the option to upgrade for a modest fee. As Connor and Littleus have explained, part of being responsible with our customers' websites means that we need to build a sustainable business. The unlimited hosting, site building features, services and support that we give away free of charge cost us millions of dollars a month. In order to stop ourselves going out of business, to ensure that we can continue to offer a free package, and not lose anyone's hard work on their sites, we need to introduce paid features. I can point you to many blogposts and Get Satisfaction threads going back to the very beginning where Yola has informed our customers that we would be introducing these features in order to make Yola better for everyone. We want to develop both our free and paid services, and as always we give you the choice of which version is right for you.

I must admit that I find in the light of what I have just explained, I find it a little unfair that you refer to Yola Pro as a "money grabbing scheme." Do you walk into a department store and then when you see price tags on the items, do you go to the store attendant and accuse them of being "money-grabbers" or do you simply accept that you are dealing with a business? Unlike many businesses, who charge for everything, Yola offers most things for free. Perhaps some people have become accustomed to this and now take offense when paid features are introduced. While we regret this we need to do this in order to safe guard our business into the future. Those customers who understand and value our service seem to accept and appreciate this and we are grateful for their support. We also want to help and support customers who are struggling with the introduction of paid services, however, in order to do this we ask that they express themselves in a constructive way and give us specific feedback that we can work with, instead of simply resorting to unhelpful ranting.

If you have something useful to add to the conversation, by all means do so, as we would be happy to discuss this with you. If you decide to exercise your freedom of choice and move to another website builder, we wish you the very best of luck and we will be available if we can help you at any time in the future.
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John McCarthy

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Monique Your Words Are Strong and Every One Of Them Are True
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Atticus

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Wow..... mega long thread and most users are not in favour of limits and paying for services.
I however, use my Yola site as a hobby site, we are a non profit organization that gets no funding, nor do we make money. So i dont feel the need to go pro. and due to that, the changes dont really affect me too much. Its been said many times before, Anyone in business need revenue, and Yola is a business after all.

However, my only gripe is.....
For so long, some of the more active members of Yola have been asking for certain upgrades, to which Yola kept saying 'we'll consider' or variations of the type.Some of these have been developed but unfortunately you can only get some of the most popular asked for features if you pay?
Thats not so cool.

Im still waiting for the ability to upload an already successful forum to my site but can only do that if i go pro and i soooo cant afford too.

Yola, I understand why the restriction on uploading HTML files due to abuse and such, but as it has been long time requested, Can you not sort out a way for people to have current forums on there Yola site by having some kind of Vetting system?

This is where people submit their site to you for review, and if fit, you can allow them one page only or something just to host the forum?
Im aware this may be more work, but it will make alot of Yola users happy im sure.

My site is central to its forum, so this is a really important feature for me and i soooo want to lose the iframe its currently in.

Thanx

www.ripaonline.co.uk
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Monique, VP of Customer Support

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Hi Atticus. Thank you for your understanding of our business model. While we realize that not everyone will be able to afford Yola Pro I need to remind you that whenever Yola said that we would consider allowing HTML uploads we mentioned that this would be a paid feature. In addition the people who requested this indicated that it was something they were prepared to pay for. See: http://forum.yola.com/yola/topics/for... for example. In the light of this we have gone ahead and added it as a paid feature as people requested, but we have not provided a path to upload HTML files for free. If we had to review each site to see if it was ok, this would be very costly to us in terms of time and we could not sustain it in the long term. I hope you can understand our position in this regard. Now in relation to your specific request: Could you email the instructions for uploading your forum to your site? I want to see if this would work with our HTML upload feature before passing on any further feature requests to our developers.
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greyeyesgabriel

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Atticus,

I would suggest a browser based solution, there are plug-ins for firefox, flock and other firefox browsers that allow you to see the source code of any webpage.(i.e. firefly) and you can copy & paste the source code into the HTML widget from the Yola website, then you can configure the code of the first page of your forum within the Yola editor to have it display the same way your forum displays. The links in your copied page will link to the links on your forum. This is a solution for integration without having to upload anything. Just make sure that you clear it with your forum host before using any of their source code. Some companies reserve copyright or trademark rights to their source code. I hope you find this solution helpful.
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greyeyesgabriel

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Also make sure that you are not logged in while retrieving your source code or anyone visiting will have the same administrative privileges that you have.
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Atticus

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ooopppps. i'll be honest and say i missed that topic. but hey ho. :p
I will send the email asap
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eonsbeyond

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I got a computer to make a web site, a year later still haven't. Been learning how to use it and having fun. Now it is time to make one and I think this company might be good especially since they are not hiding anything {the bad comments}. I would go pro, right now money is very tight, when my husband and I start making money with the site then I will go Pro and pay $50. All these people are making money making web sites, they are not making them for free. Fifty dollars is not unreasonable.Nobody has offered to make me a free web site, I would have to pay them. I have been reading all the tutorials on Yola and have found this is very easy to follow, more so then other places that scarred me away. The $20. domain fee will be worth it and if we don't get any customers only out $20., if we do get customers then we can upgrade.
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greyeyesgabriel

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Monique, I am just saying that your pricing could be more competitive. I moved my web publishing to Synthasite from freewebs for many reasons, one of them being that I had to register my domain with them. The $12 for one year was reasonable and I paid it, but then when that year was up, they charged me $40 for the same domain. A domain that I registered through them and could not transfer when I moved to Synthasite. I ended up having to write links to redirect to my Synthasite account & lost that domain. I am concerned that the same scenario could play out @ Yola. I like the fact that I can use my registered domain at a different company by pointing it at Yola; I really hope you don't plan on changing that and making me have to register through Yola. With the budget my small business struggling business is working with, even a $10 difference in price per year is a big deal.
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greyeyesgabriel

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As for the other comment; I deleted it, so if it is still visible, then it is a getsatisfaction issue, I deleted it several times, but I still see it.
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Monique, VP of Customer Support

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@ Gabriel: I cannot comment on how other services do business, but it is my belief that Yola has done their best to offer you a fair deal. While we are unable to compete directly with GoDaddy on domain prices we are priced competitively in relation to other services, especially when you consider that you get free site building, hosting and support. Also, please note that after the initial introductory price increase about 9 months ago, Yola has not increased it's price for domain names at all, and does not charge higher than the going rate when you renew your domain. Right now we do allow people to point domains purchased elsewhere to us for free, but the problem I have described above may force us to reconsider this. This concession is mainly intended for people who already have a domain when they join Yola, not for people who use our service and then go and buy their domains somewhere else after the fact. We also have this option in place so that people can buy extensions we do not currently sell. I can make no guarantees that this will always be the case.
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greyeyesgabriel

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I had my domains before I moved to Yola; for the same reasons that I noted in this post as well as the post below. You totally blew past the part where I said that it is a fair deal for those that don't know how to use DNS or don't want to mess with it; I thought Yola wanted to build customer relations here, not destroy them. Making me have to register and give up control of my domain would be a factor that would cause me to leave; I have already been through this with Freewebs having control over a domain that I supposedly owned, but had no control over. That is what drove me to Yola; it was a deciding factor that made me choose Synthasite!!! There really is no incentive for me to upgrade to Pro @ this time; however, I am a web designer that is considering building customer web sites exclusively on Yola. In which case, I was incorporating the price of registration @ Yola, as well as Pro account status into my pricing. In doing so, I would be paying for my free hosting, as well as bringing in new clients/customers to Yola under their own registered domains. Do what you will with new customers; but I have been supporting and advertising Synthasite & now Yola since I found you early in 2008. I always have positive things to say about Yola; and got permission earlier today to advertise Yola free to you with links to my websites. You should treat your free customers the same as your paid clients; they both have the potential to generate income for you, whether directly or indirectly. Thank you for sticking to your promise and philosophy; so far.
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Monique, VP of Customer Support

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Yola would never ask you to give up control of your domain! See my detailed response below. Once again we appreciate your long time support and we do all we can to take care of our existing customers. Our policy is never to take away what we have given for free. So even if changes are introduced, we try to make sure they do not adversely affect existing customers (free or paid). This is why we have let everyone keep their sites and uploaded files, even if they are past the limits on a Yola Free account. It seems that the introduction of Yola Pro has been unsettling to people, despite our best efforts to avoid this, and we certainly regret this. From your reply it seems that a lot of this anxiety is based on bad experiences elsewhere. I can only ask that you give us a chance to treat you well, and make your decisions based on your Yola experience as you move forward with your business.
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eonsbeyond

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Thanks for your reply, after I get all the photos organized I will be making my first web site!
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eonsbeyond

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John, We do art shows and sell chests, boxes, folding screens, etc. Our business name is 'Chests from the West'. We moved out West from Florida to be centrally located to do art shows 15 years ago, the name fit.
What is IMO?
Have a yahoo account besides gmail, so I need to transfer photos to Flickr, I don't use Flickr because I use Picasa.
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SPEEDY 1

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Hi, I have been looking around for a good W Host, noted that on your FREE sites Pay Pal is Free! As most other sites it COST!!! $6.95 to $40.00 US A month! on some sites that is A High cost in New Zealand in the upper range $$$

1. Noted your new PRO set up (have not gone into it fully yet) but did note it had CSS & HTML . So! on the Upload to a WEB site your making ! can you Upload a full web home Page made by myself! And then use CSS to change it as I like.

2. With the $50 a year Pro site does this have CR Card pay in systems so on line BIZ custom can pay at your site, and does it have A 'SAFE Page Log in' SS ?
As well as PayPal.
NOTE:
Have been looking at other Host for info at this stage, BLUE HOST, GO DADDY, checking out the TOP 10 sites! But As always their is A catch SOMEWHERE!
that once you pay for your site you come across this ** ( This Is A Extra Cost ) **

So! If I joined You at Yola Host PRO SITE is All going to be As it is? As I don't mine paying if that is all I am Paying for- - - ? $50.00

And I also have my own URL already payed for for 1year if I transfer it to Yola is this going to be EXTRA COST? on top of the PRO $50 a year? Or does the cost stay the same?
Thanks if you can Help
Ray
New Zealand.
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jeremy, Employee

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Hi there Ray,
Thank you for your request. Would you be able to email us at support@yola.com and we will be able to assist you further.
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IB HEART

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HI EVERY ONE
I READ ALL AND I WANT TO SAY ONE THING TO YOLA employees & developers
do any thing what you want to be SUCCESSFUL in this WORLD. THIS is also your right to earn money from your work yeas this is also true I am a little disappointed maybe because its suddenly shock but its OK I STILL FELL LIKE before.
IT makes me happy because its running fast its great.

ONE THING I WANT SAY IF ALL USERS OF YOLA IS AGREE TO ME, IS THAT DO NOT ADD YOUR ADS TO OUR SITES BECAUSE WHEN WE EARN SOME FROM OUR SITES IT MEANS WE CAN SPENT TO MAKE BATTER THAT IS ONE & ONLY ONETHING HOW BRING ME HERE TO YOLA TO MAKE WEBSITES OTHER WISE AS YOU WISH.

YOLA ...... THE WAY YOU FELL PROUD
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Monique, VP of Customer Support

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Thanks IB HEART. We definitely do not plan to place any advertising on users sites. Yola's policy is: allow anyone to build, publish and host a website for free and no pop-ups or banner ads on users' sites. Yola makes money from premium features and value-added services. I am glad you are still enjoying Yola.
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IB HEART

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THANKS MONIQUE I HOPE SO.
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greyeyesgabriel

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THERE IS NO OTHER WEB HOSTING/BUILDER ON THE WEB THAT OFFERS WHAT YOLA DOES FOR FREE!!! The only concern that I have with the Pro option is that it will lead to hosting charges; which was promised to always be free, with Synthasite. I am concerned that all of the changes and limits will lead to more charges or features that are now free becoming available only with a paid account.

I agree that Yola offers quite a lot for free; and it is greatly appreciated: I couldn't have started my business without it. However, my business is still young as well and I have yet to turn a profit, to be forced to pay for hosting, or domain names would be death for my struggling company. I would rather have you place ads than make me pay for hosting, or domain registration. I like my registrar and they provide me with services that Yola doesn't offer.

I moved my account to Synthasite after severe dissatisfaction with the way Freewebs doubled the price of my domain that I purchased through them; and would not allow me to transfer the domain from Freewebs. They don't have a problem with having a domain transferred to their domain, but would not give it back to the original owner. That is like taking my money and rendering no service. Another reason I moved was because of the downtime of my domains, and the problems with their servers losing my work. They have made a lot of changes at Freewebs and some of them are to be more competitive with Yola, some of them I suggested to make their interface more user friendly like Yola. While I do have a few subdomains hosted at Webs(formerly freewebs; they changed their name too.) I will never register another domain with them again. And because of the experience with them and Yahoo domains; I would rather stay with a registrar that I know and trust, the domain is too important to trust to a company that offers no personal control of the domain.

As long as Yola holds to the promises that they made when they started as Synthasite, and doesn't take away from what I already have here, then I stay here and continue to support them. I even requested & received permission to advertise www.yola.com utilizing the Yola Logo earlier today. I want to do this for FREE, to repay Yola for all of the FREE services and tools they have provided for web designers/publishers/developers; I did not ask for monetary compensation for advertising. Without this platform, it would have been harder for me to teach myself how to build websites like http://greyeyesgabrielinternational.com, or http://cosmicspores.com(both built on Yola) and I still wouldn't know how to point DNS settings. I thank you again and again for providing so much for free; I just ask that you not take that away. A website starts with the domain name; don't try to make me switch registrars; it took me a year and a chunk of money to find the right registrar for me; it actually cost me less per domain this year than it did when I first registered them. I only pay $7.49 per domain (.com, .net) originally & $9.95 per year, and the yearly price goes down when I register multiple domains at one time. So to ask me to pay $19.95 per year and give up control of my domain is like a kick in the teeth, while I am already down. Just hold to your philosophy and keep your promises.

As far as the space limits; the per site space is rather generous on the free account, I don't know how I would fill 5G of space. The number of websites @ 5 per account is understandable; and I am one of those that was already over that limit, in fact I am closer to the Pro limit already; and I really appreciate you letting me keep all of them. I don't want Yola to go out of business, but I also don't want Yola to put me out of business.
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Monique, VP of Customer Support

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Thank you for explaining all your concerns in detail. I have taken careful note of everything you have said.

Just a few points:
1.) We would never ask you to give up control of your domain when you register it through us! When you purchase a domain through Yola you gain access to full DNS management, just like with any other registrar. You can keep the domain with us or transfer it away, you can edit your DNS settings and do anything else that you would expect to do with a domain. If you ever decide to leave Yola, your domain remains your property to do with as you see fit. We try not to do anything onerous or misleading in this regard.
2.) I understand that you had a bad experience elsewhere and as such may not yet trust Yola with your domain. We accept that you might feel this way and hope this will change in time, but in the meantime, we do ask that you at least give our domain offering a fair shake in our public forum, by not promoting our competitors based on something unfortunate that happened to you with a completely unrelated service. Thanks for your understanding on this point.
3) Yola has no plan to charge for hosting and we certainly are not trying to put anyone out of business!
4) Thanks for the link and for your support. We really appreciate it!
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greyeyesgabriel

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While $20 per year doesn't seem like much for one domain; multiply $20 X 20 domains for a year. While if I was making $200,000 a year, this wouldn't seem like a big deal; but while making $0 per year, $20 per domain X 20 domains is a big deal. And that wouldn't even include what I would have to spend putting domains on my Ning accounts. All I am saying is that I have been here from the start and the direction that Yola is headed into is the same patterns that all of the other builder sites use; the main thing I like about Yola is that it isn't like all the other sites and it is flexible. Take away the flexibility of being able to use off site registrars and Yola becomes just like every other builder site out there; more concerned with turning a profit than keeping a customer base. What I like about Yola is that they are unique, can't you find unique ways to turn a profit? Everybody has a Pro package now days; I plan to purchase a Pro account @ Widgetbox when I start to make a profit; or even turn a sale, but my company is struggling to get noticed, much less to offer a "Pro" package. Causing me to have to pay $20 per domain per year X 20, would kill my business and I would no longer be able to afford domains, meaning that I would have to try to turn a profit with subdomains; and we all know how well that works. That would more than double what I spend annually on my domains; which at this point would bankrupt my company. I am one of those unemployed statistics that got dumped by the corporations; I don't get paid to sit and play on forums all day & night and I have spent too much time here instead of working on my websites. Thank you, for trying to put my concerns to ease, but if you are willing to force me to have to register my domains for more money in order to use them on your website; when I have already paid for them once elsewhere, then I can not see where you have any concern for my needs as a customer. It seems that Yola is moving away from their philosophy and moving towards the bottom line. To leave me no other option than to register my domain with you and give up my trusted registrar that also handles other business needs that Yola doesn't provide, does not scream customer satisfaction. But then again, it may be that Yola is only looking for fly by night customers and doesn't want to build solid relationships with their clients.
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Monique, VP of Customer Support

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Wow - lots of inferences from things I said and didn't say, as well as things Yola never did. I find it distressing that you take from this that we are not interested in building solid relationships with clients. I would discuss this with you further, but I don't want to take up any more of your time, as you have expressed the need to get on with working on your business. However, I would be more than happy to continue this conversation. Drop me an email at support@yola.com if you have the time or interest to pursue this further.
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greyeyesgabriel

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I am also an independent developer @ Widgetbox and advertise them for free as well; they have told me that I am one of their top independent developers; and I design exclusively @ Widgetbox. I am working on development of a Widgetbox exclusive called BLOGGLOB, where I design a custom widget for your blog & install it using the viral installer which allows the widget to viewed in the Widgetbox Gallery & the BLOGGLOB Gallery, but it hosts and links to your blog. I already have a couple of my own viral installed widgets. Believe me; if anyone understands and can appreciate what you offer for free at Yola; it is greyeyesgabriel, me!!! I have been working for 2 years building this business that is just starting to get a bit of traffic. Being a Google affiliate and having the resources of Google Webmaster Tools (free) and all of the free documentation of Google, Widgetbox, Yola, Yahoo, OpenID and such, free tools such as WebCEO, I have finally learned enough to be effective at offering a competitively priced custom website, social network, widgets, or graphic design. My company has one employee so far, but I expect one day that I will have to hire employees that are more intelligent than I am to help me keep up with demand; isn't that the name of the game in business? How valuable is one client/customer? In my case; there is potential for many paid customers/clients that would most likely be paid customers for more than one year, when put in that perspective, how valuable can one free customer be?
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greyeyesgabriel

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I meant to say that I have been working on this business for 2 years for free! I appreciate what you have to offer; but if you take away my free hosting and ability to use my registrar, then you kill my business because I can't afford to buy a server, nor is our only choices of rural internet services dependable enough to ensure even an 80% uptime guarantee. I am done with this topic now; I would rather be helping people than stressing my concerns; good luck with the Pro account, registration, and I wish you much success even as I am trying to help you achieve that success through my own success.
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greyeyesgabriel

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I need to go finish downloading my websites, just in case my domains are invalid tomorrow.
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Monique, VP of Customer Support

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We do not plan to take away your free hosting or your ability to use your registrar, and we will not kill your business or require you to buy a server. I am sorry if anything I said lead you to believe this.
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Christie

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I just want to say to Monique and all the others that getting a lot of slack from the Pro account that you are doing a great job! I for one am happy with Yola for several reasons.
1. They have free web hosting, with no Ads, this is the only company to offer as much webspace for free and not make you pay to remove the ads. That means you can use you own domain here for free with no ads.
2. The do not charge for bandwith, which means that your site is always up and does not get blocked if you exceed it.
3. I am a Yola expert and website designer and get commission for every item that I sell to my customer. I have never came across that and they are still cheaper than the rest.
4. I rather pay $20 a year for a domain and have free hosting than pay $5-$6 for one the first year and have to pay for hosting and triple for it the next year.
5. I am very happy with the service that you get here, every one here is quick to help and does whatever they can to get things right.

Keep up the good work, Yola, you are great, I will always remain a faithful customer here and recommend it to all my clients.
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Marije, Official Rep

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Thank you for your feedback Christie, we really do appreciate it!
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greyeyesgabriel

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I too am a faithful customer here; but I am also a faithful customer to my registrar. When Yola started as Synthasite, they did not offer domain registration; which I did not mind because after a year of bad deals I found a great domain registrar that is constantly sending me special deals and offers through the mail as well as on their website. They treat me as a VIP even though I don't spend exuberant amounts of money there every year, and they offer business solutions that Yola does not nor can not offer. I actually paid less for 2nd & 3rd years than I did for the 1st year; and my price per domain decreases when I renew or purchase domains in bulk. No one in the industry can compete with my registrar, most of them use the same registrar and increase their registration price to profit from the registration. While I do not claim to be a Yola expert, I have been with the company since the beginning as Synthasite, when they were only out of Capetown and have been with them through the San Fransisco expansion. But I also work with many companies on the web; such as Widgetbox(exclusively), Ning, webs(formerly freewebs), GetSatisfaction, Disqus, OpenID, Google, Linkshare, Commission Junction, not to mention all of the OpenAPI social networks. I am a developer as well as a designer and publisher. I am also a published poet, and writer at such sites as Helium and Webook. I have a lot of experience in Open Source and have an account at Picnic as well and I am capable of utilizing their development tools also.

My cause for alarm was in Monique's statement, "Right now we do allow people to point domains purchased elsewhere to us for free, but the problem I have described above may force us to reconsider this. This concession is mainly intended for people who already have a domain when they join Yola, not for people who use our service and then go and buy their domains somewhere else after the fact."

I do not want to have to choose between my hosting partner and my registrar; as I stated before, I am developing a web company that designs websites, widgets, social networks, and much more; I am making plans to develop ways that not only compensate me, but my partners as well. Just as I am developing BLOGGLOB to be a source that utilizes the power of the Widgetbox viral installer; I plan to build websites exclusively on the Yola platform, and even register those domains through Yola, even though it would take money from my profit margin as I can not increase the registration price to absorb the cost, because it is a way for me to pay Yola back for all that they have offered for free. I also plan to offer free hosting to my clients; as that is only fair considering that I do not pay for hosting. I will only make money from the design, which doesn't leave me much room for profit with the hours that go into graphic design and implementation. This is why I have several projects going at once; niche marketing; just because my company is young, doesn't mean that I lack experience. I understand the cost that Yola is forced to absorb in offering what they do; and I also understand that while the premium templates are beautiful and original, many people would rather build a custom, one of a kind website (unless they are MLM marketer). I am only trying to be the voice of concern here and point out why people are opposed to the Pro features. I myself think that it is a good way to supplement the absorbed cost that Yola endures; but I think that perhaps it doesn't create enough incentive to purchase the Pro feature, which would cause Yola to either tighten restrictions to the site or create other ways to generate income that would affect the free hosting; and Synthasite promised that they would never charge for hosting. After all, hosting costs are the largest cost to a web company that does not own it's own servers; and one that owns it's own servers are absorbing costs of 24/7 runtime, maintenance, as well as paying for the amount of bandwidth from their ISP to keep the site running smooth and efficiently. I do not lack understanding; only voicing my concerns, which is what these forums are intended for, aren't they?
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Monique, VP of Customer Support

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Gabriel: I would have liked to discuss this with you via email, but I am happy to discuss it here as well for the sake of transparency. I initially responded to you posting an affiliate link to our competitor in a forum that we have invested significant time and resources in. I did notice that you mentioned that Yola was a good option for people who don't want to configure their DNS (thanks for pointing that out). I simply wanted to give you a heads up on how your would be perceived and the alarm bells it would set off. I am an advocate of user needs and concerns, and I feed back everything that you and others share to the company. But I also act as an advocate of company needs and concerns, and I felt I had a legitimate point to defend them on in this instance. This sparked some very lengthy posts from you and I really appreciate the significant time investment you took away from working on your business to share them with us. We always try to strike the balance between the needs of our customers and sustaining our business, and I hope that we will be able to make good decisions in this regard.