IPS tag update

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  • Question
  • Updated 6 years ago
  • Answered
I am trying to request an IPS tag update and have followed the tutorial by sending an email only to receive an automated response back as we are a free customer how can this be updated?
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Lucy Wood

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Posted 6 years ago

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Monique, VP of Customer Support

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Hi Lucy

The reason you received this automated reply from us is that you do not seem to have an account with Yola and your domain is not managed by us, so the system was not able to recognize you as a premium customer.

We have located your email and someone will respond to you shortly to explain the situation.