Is anyone else having problems with text editing?

  • 2
  • Problem
  • Updated 9 years ago
  • Solved
Something strange has happened to the text boxes and I am having all sorts of problems editing text since Yola changed the design. Sometimes I can't change the colour or format the text. The spacing also seems inconsistent. I'm beginning to get really frustrated with text editing and I preferred the old style text box - please change it back!
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Mark N

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  • frustrated

Posted 9 years ago

  • 2
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Alex

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somtimes i get text probs but not always, i just re boot the browser & its fine...
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KanThaiDecor

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I think they have a bug....Here is what I do and it works fine...Add your text widget where you want it....then click edit html on the text tool bar and add your text.....after you have added click OK....After that it will let you do as you wish with your text.....Works for me anyway....Let me know if this works please.
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UK Duke, Champion

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Hi Marky,

The bug has been recorded and is getting fixed as we speak.

It happened after Yola released its newest features a few days ago.

What i found is the problem arises when you try to select text and style it or add links to it.

Let us know if Johns workaround works for you.

I'm sure it wont be long before they fix it and everythings back to normal.

Lee.
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Kershnee

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Hi Guys,

A fix was done for this bug and was released lastnight. If you continue to have problems with this, please let us know.
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Kershnee

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I have just tested this and was not able to replicate. I added several lines of text and was able to create a link with my selected text.
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UK Duke, Champion

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It still happens to me.

I can create a link from for example 2 of the six words but if i select the whole line it does not work.
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Kershnee

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Lee - I would like to test this out on the site you are using. Can you email support@yola.com with details please.
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UK Duke, Champion

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ive sent the mail - thanks Kershnee.

I think its down to the cursed custom CSS. Even tho its been deleted from the page it only seems to happen on the pages were it used to be.

Sign in and look for yourself. Lee.
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Kershnee

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Thanks Lee - I got the email, will investigate and get back to you.
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Marije, Official Rep

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Hi Marky,

The bugs that were fixed that Lee and Kershnee mention have gone out. If you can try logging out of your account, restarting your browser, clearing your cache (http://www.wikihow.com/Clear-Your-Bro...) and trying again.

If that does not help, please could you give us the following info:
1. What browser are you using? Eg. IE7, Firefox 3 etc.
2. What is your URL and which page of your site has the problem?
3. Have you tried using a different browser?

Thank you for any feedback!
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Mark N

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Thanks to everyone for their help. Everything seems to be fine again now, but if it goes wrong again I'll let you know. By the way I am using the latest version of Firefox.
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Kershnee

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Excellent news!! Thanks for getting back to us.
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KanThaiDecor

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Sorry not solved.....However it does work once in awhile.I tried using Firefox 3.5 and same thing.I went back to the previous version and will stay there until all my add ons catch up to the new version.I will continue to use my work around to modify text.
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Marije, Official Rep

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Hi John - would you mind posting a link to the particular page on your site that you are trying to edit so that we can take a look? Are you trying to edit existing text or add new text?
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KanThaiDecor

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I have tried it on 2 of my sites and many pages....same thing on all.I have tried editing existing text and adding text then edit, makes no difference....I left some text here on my test site that I can't modify in the normal manner......http://randd.synthasite.com/
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Marije, Official Rep

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Hi John - I'm going to try and got some advice from our engineers on this one, it's tricky because I'm unable to replicate :( I hope to have some feedback soon, it may be slightly delayed because it's the weekend. If things return to normal or if you find that something like clearing your browser's cache solves the problem, please let us know.
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UK Duke, Champion

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Its hard to replicate Marije.

Kershnee had to log into my account to actually get it to replicate.

In my test site, if you start a new page it seems to work but on exsisiting pages it will not.

The pages did have custom CSS on at one point but the widgets containing the data have been deleted... thats the only variable i could think of.

Lee.
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KanThaiDecor

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I am fine using my work around....All browsers were cleared last night so all is OK there....I will get back to you if it returns to normal.
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Marije, Official Rep

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Hey everyone,

I think we have discovered what the problem could be and please feel free to comment or let me know if you find out something extra:

If you add text to your page and select only the text (don't select any spaces before or after the text), you will be able to format the text using the text toolbar.

If you add text to your page and select all the text (using 'select-all') or sweep the text with your cursor and include a space at the end of the text, you will find that you are unable to format the text using the text toolbar.
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KanThaiDecor

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That works for me....Just have to be exact on the sweep....Probably a good habit to get into anyway.
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Mark N

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Interesting! Thanks for that.
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Emmy

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Hey everyone,

I am happy to report that the bug with the link editor has been fixed! Thanks so much for your patience while we worked on that, we really appreciate it.

Emmy