Is there 24hr support here?

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  • Updated 9 years ago
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Roman

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Posted 9 years ago

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Marije, Official Rep

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Hi Roman,

We strive for 24-hour support! And we definitely answer your questions sent to support within 24 hours.

Do you need help building your site on Yola? As well as a very helpful community on this forum, you can also take a look at our Support page: http://www.yola.com/support
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Roman

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No I want to switch my domain over to yola
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Shaq

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Sorry i don't get this, Do you mean "Now" i want to switch my domain over to yola?
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Roman

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Sorry, I have my domain purchased through godaddy but I want to switch and host my domain name with yola because i love the way yola works
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Marije, Official Rep

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Oops! I posted my reply below before seeing this one. You can point your GoDaddy domain to Yola, this link has the steps: http://www.yola.com/customer-support/...
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Marije, Official Rep

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Hi Roman,

You can transfer your domain to Yola (we'll be your domain registrar) or you can stay with your registrar and point it to Yola. Either way, your site will be published to your domain.

If you would like to transfer your domain to Yola, this is how it will work:
1. The cost to transfer your domain is US$19.95/year, valid for one year. You can choose to pay for more than one year at a time at US$19.95 per year. If your domain is set to expire in a few months time, the fee you pay us will be effective from that expiration date for a year.
2. To transfer your domain, you will need to send us an authorization code from your current domain registrar.
3. We will send a request for payment to you from our PayPal account.
4. Once we have received payment and the authorization code, we will be able to transfer and setup the domain.

To get this started, please send an email to support@yola.com.

If you would like to point your domain to Yola, you can find the steps on this link: http://www.yola.com/customer-support/.... If your domain registrar is GoDaddy or Register.com, you can find more specific steps on this link: http://www.yola.com/customer-support/...

I hope that helps!
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Roman

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how long will this take? thanks
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Marije, Official Rep

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Pointing your domain to Yola will take a few hours, usually quicker. Transferring your domain will take longer - probably a few days (it's a more time intensive process).
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Roman

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My main go is to have my website domain name in the url bar with out yola after it. Also with out forwarding and masking it like i do now. i think when i mask it, it interferes with my listing in search engines. Will i get an email account with this way?
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Marije, Official Rep

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If you point your domain to Yola using the steps on our support page, it does not involve forwarding or masking, you will be adding an A Record. Many people have done so and their search engine rankings/listings are fine!

GoDaddy can help you with an email address as they host your domain and it is a separate matter to pointing it to Yola.
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Roman

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I followed everything and got to the point where i needed to update my site but it doesnt give me the option for " Already have my domain"
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Marije, Official Rep

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Hi Roman,

If your site is already published to a subdomain, you can publish your site to your own domain by following these steps:
1. Click on the down-arrow next to "Update my Site"
2. Click on "Publishing Settings"
3. Click on "Manage my Domains"
4. Fill in your domain in the second box provided and click on "ok"

Let us know if you need any other help.