If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Your question is quite subjective. It may be best to state what you find as important when it comes to a subscription with Yola.
With regards to phone contact, is a limited service channel and is available within operating hours as gazetted within their FAQ file : Yola Support: The Help you Need, Whenever You Need It!. Having said that the phone channel is winding down in favour of a new chat facility available within the sitebuilder. The chat is also limited to staff operating hours.
A good way to find out is to read the posts and reponses from Yola staff. Then you can make a decision based on how many serious problems users have, how quickly they get am response, how soon the problem is rectified and so on.