Issues with nameserver changes

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi guys,

I really need help. So I've been back and forth with support but this is dragging on and I need this updated.

So about 3 months ago I went into my admin and made manual nameserver changes to my domain finelinehomes.ca.

ns1.emphasizedesign.com
ns2.emphasizedesign.com

I then noticed recently that the domain kept switching from the old server to the new server automatically. I then contacted support and was told that I have to update nameservers for both finelinehomes.ca as well WWW.finelinehomes.ca? I assumed that by making the manual nameserver update originally that this was changing both?

When I go back into my Yola account I don't see where I have to make this extra change to the WWW? Please help guys. Am I missing something??

Mike
Photo of Michael Le

Michael Le

  • 1 Post
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Mike

You are being helped by our e-mail support, and they will follow up with you shortly. Thanks.