It says my web page doesn't exist!!

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  • Problem
  • Updated 8 years ago
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The domain name that I purchased is not showing up in my Account or under my Domains but is listed as the name of my site. www.aaronkimi.com when I try to upload the webpage it says it cannot be found. PLEASE HELP!

I paid for this domain name and it isnt even working!!!!!!
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Kimi French Sells

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Posted 8 years ago

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Brianna

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Hi Kimi,
Thanks for your message. I see that your purchase was stuck in an 'authorized' state. I am currently looking into whether or not the payment will go through. Thanks for your patience as we look into this. I am confident your site will be up and running in no time! 
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Kimi French Sells

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Thank you so much! I appreciate your assitance!
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louis

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I'm having the same problem. I bought my domain www.chouvigny.fr and everything on Yola tells me my site has been published, but it also tells me I have no domains. When I type the URL in the adress bar, it tells me the webpage cannot be found. I payed for the domain, and Yola tells me everything works just fine, when Internet shows me it clearly doesn't...
Please help!
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Brianna

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Hi Louis,
Thanks for bringing this to our attention. I am seeing a few interesting things in relation to your domain and will be referring your message to our DNS team who will be able to assist you with this. Please allow 48 hours for them to review your case and get back to you.
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louis

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It has now been 48 hours. Yola Support told me there was something wrong with the transaction and offered a refund that I have now received. I tried buying the domain name again, but there seems to be yet the same problem. As time is beginning to become quite a rush, I would really appreciate it if you could enlighten me on the source of this problem and tell me how to solve it as quckly as possible. I have now done the necessary transaction twice and nothing seems to be effective.
I'm sorry to urge you so much, but I could really use your help in the shortest delays. Thanks for all.
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Brianna

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Hi Louis,
I am seeing that you have purchased your domain two times, and both purchases were refunded on 6-28-11. When looking up this domain on Whois domain tool: http://whois.domaintools.com/chouvigny.fr I am seeing that it is not registered. If you would like this domain, please go ahead and try purchasing the domain again. You should not have any difficulties doing so. If you do, please share the exact step you are struggling and what is happening. We will be glad to assist you through the purchasing of your domain.
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louis

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Thanks for your help. I will try buying the domain name again and let you know what happens.
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louis

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When I try to buy this domain name on Yola, they tell me it's unavailable. I'm not sure the second purchase was refunded, by the way, because I didn't ask for a refund on the second transaction.
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Nazlie

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Hi louis

I have checked the payment records and it looks like the second purchase was also refunded :(

I will ask our Payments Team to take a look at this issue for you. Someone will contact you within 48 hours. Apologies for the wait.

Nazlie
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Stacey, Employee

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Hi Louis,

In looking into your previous case, I can see on June 28th, you requested the following:

"I would like to request a refund for the transaction I have done to acquire the domain name www.chouvigny.fr , as this transaction proved to be unsuccessful."

In turn, at the time you had two duplicate transactions and I proceeded in refunding them as requested.

In looking at the public WHOIS database, I am able to see that your domain has not been registered. However due to a technical glitch, you are receiving an error that the domain is no longer available. I am sending your case to our engineers, and I will let you know when we have an update.

This will be taken care of as soon as possible.

Kind regards,
Stacey
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louis

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Thank you very much for your help. I hope everything will be back to normal quickly.
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Jackie

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Hi Louis,

We have checked your domain order with our domain registration partner, and your purchase was declined by the FR registry as the domain name chouvigny.fr is a reserved name.

Unfortunately it appears that the FR registry will not allow you to purchase this domain. You are welcome to try and purchase another similar name instead.

If you have any further questions, please let us know and we will be happy to help.

Thanks,
Jackie
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louis

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Thank you very much for your help, I appreciate the swift responses.
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Kimi French Sells

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My problem was solved after they fixed that my payment was stuck in an authorized status. I am confident they solve your problem as well!