If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
To assist you further, I will need to check the account you're talking about. To locate the account, can you please provide the URL of a published site of this account, or the login e-mail (no password)? Can you please also let me know the name of the website, and to which domain name you wanted to publish the site?