It won't let me add the HTML widget!

  • 1
  • Problem
  • Updated 10 years ago
  • Solved
it won't let me drag the HTML widget to the area. I know how to do it because I did it on all my other pages, but it won't let me on my newest page I made for some reason. It comes up with a (\) sign. It's very irritating because I need to get this page done as soon as possible. Please help!!! Thanks.
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  • irritated

Posted 10 years ago

  • 1
Photo of Monique

Monique, VP of Customer Support

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Official Response
Hi Brittany

I am sorry to hear you have having this problem. I can imagine that is very irritating. You are seeing that sign because you haven't found the drop zone on the page for the widget. Drag and drop is a bit sticky at the moment, especially if you happen to be using Internet Explorer. In our next release you will seen and improvement in this.

In the meantime try the following:
1) Jiggle the mouse around until you see the box with the dotted green line appear
2) If that doesn't work, try closing your page and opening it again
3) Try clicking the refresh button or exiting and coming back in.

If none of these ideas work, please get back to me. We don't want the building of your site to be delayed any longer than necessary!

Best wishes