it's just the beginning, trying to add product on on line store.

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I have been trying to start the on line shop but it's taking so long to add a product. It just saying "loading shop data" for half an hour. Why is it taking so long? is this correct procedure?
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fiona

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  • frustrated

Posted 6 years ago

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Gop

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Hello Fiona,

At this time of day I have also noticed delayed processing by the Online Store. I would try some time later.
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fiona

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why would it be "this time of day" , is it because it's night time in America? I am in Australia.
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Gop

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Hi Fiona,

I know that Ecwid do their offline processing at night local time. This doesn't affect transactions but seems to affect setting up and maintenance. For example uploading a CSV file of products in the non delayed period will take about 5 minutes for 5000 items but over an hour at this time of day/night.
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Laura Thomas, Social Media Coordinator

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Hi Fiona,

Were you able to get your products loaded or are you still experiencing a delay?