Leaving yola, how to I keep my domain name and use it with a new hosting company?

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Hello,

The current domain name I have for my photography website was provided by Yola along with my silver subscription. The subscription is due to expire in 2 days, and I have decided to move the website to a new hosting company. How do I keep my domain name? Can I do a domain transfer? Or when the subscription runs out, will my domain be freed and I can sign up again with it on the new hosting website?

Thanks.
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MonkeyRPN

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Posted 6 years ago

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Gop

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Hello Monkey,

You can transfer your domain to another registrar.
You can maintain your domain with Yola and point it to your hosting servers.

Transferring your domain can't be done reliably when your domain is imminently expiring. This can cause real problems and your domain can be caught up in the process because it's not an instantaneous process and can take up to 2 weeks to complete. If your domain expires in this period then it can get lost and be quite difficult to fix the issue. This can safely be done if your domain registration has a current validity of 30 days.

To point your domain from Yola to your new host while not maintaining a hosting subscription has been done but you would need to contact Yola support by email to do this. It's not a guaranteed process.

To transfer your domain here's the Yola tutorial. remembering doing it within 30 days of domain expiry is risky, Transfer your domain to a new registrar. If your domain is a .co.uk domain there is a different process.

It's very important to distinguish between domain registration and hosting subscription. These two things are not related and have separate billing processes.
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Stefan, Official Rep

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Hello MonkeyRPN

I'm sorry to hear that you'd like to leave Yola. To assist you further, we will need you to send us your request via our Contact Support Form. Please let us know about your reasons to leave Yola. Maybe we can assist you with unanswered questions or unsolved problems, and if not, we're always interested in how we can improve. Thanks.