• 1
  • Question
  • Updated 9 years ago
  • Answered
HI every one.
one week ago I cannot edit my site very well I get error.
My dear brother I have so limited time. From 5am to 8pm I work and from 8pm to 11pm I edit
my site but this week I only make one page.

Before I get this error but long time I do not get but now its back.
And now I am so depress plz help me help help help help help help help .

Before yesterday i get this error
after that I mark dont ask me again and I click continue.

Now it not comes but this error is coming

and if its not come my computer will hang. when I drag a text gadget and i try to enter the image then after loading the error come if not error computer will hang for 30 sec .
I am so depress about it .One thing I want to tell you in my website
I have around 1thousand images maybe that,s y the error is coming ahh.

What ever it is I still love SYNTHASITE .

OH synthasite I LOVE YOU

Photo of IB HEART


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  • frustrated

Posted 9 years ago

  • 1
Photo of Emmy


  • 5892 Posts
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Hi Honey,

I'm sorry you are having this problem; is it still persisting? A few things that my be causing your page not to load:

* Does your page have a large number of pictures or large files? This can cause a page to load slowly. Check the file manager to see the file size of your images. Web friendly images should be between 20 and 100 KB. If your images are larger than this, try saving them with a smaller file size using Photoshop's "save for web" function, or use the "save and share" tab at Picnik (this tab is not available from within SynthaSite).

* Check to see if you are having problems with your network or internet service provider.

* Try a different browser. For example will the page load in Firefox, but not in Internet Explorer? There may be a widget on your page that a particular browser cannot load.

* Have you added any custom HTML to your page recently? If so you might accidentally have slipped in some invalid code that is causing your page not to load.

* Did you copy and paste text from a Word document? The formatting of MS Word text sometimes causes problems. Try pasting the text into a program like Notepad or WordPad and then paste into a SynthaSite text box. This will strip out any unwanted code.

* Does an error dialog pop up or do you see an error message in the bottom left hand corner of your screen? If so, please could you reply with the details of the error.

You may want to try shutting your computer down and coming back on, sometimes this will make a difference.

Please let me know if I can help further.


Photo of Monique

Monique, VP of Customer Support

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Hi Honey

If none of Emmy's suggestions help you solve the problem, please do the following:
1) Open your site in your account.
2) Click on the Help menu
3) Click on "contact support" - fill in the form and send it to us

This will allow us to take a closer look at the problem.