Locked out of log-in!

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Hello Yola,
My e-mail address changed recently, and although I am pretty sure that I altered the details on my synthasite account, I cannot log-in, using my old e-mail address and password, or new e-mail address and old password? Please help as I'm unable to access and work on my sites Many thanks,
Archer King
Photo of Elizabeth Sleigh

Elizabeth Sleigh

  • 1 Post
  • 0 Reply Likes
  • worried

Posted 9 years ago

  • 1
Photo of Monique

Monique, VP of Customer Support

  • 6294 Posts
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Hi Elizabeth

I can tell you what email address you have associated with your account, but I am not sure if you would be comfortable with me posting personal information here. Please drop me a note at support@yola.com and we will figure this out.
Photo of fliper464


  • 7 Posts
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you have to re-prove you have that address plus how are you posting?
Photo of YorkshireNerd


  • 56 Posts
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jameswalsh , You don't Use your Yola Account to Post , On GetSatisfaction + 3Emulators does not work.
Photo of Sal


  • 34 Posts
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I have the same annoying problem...
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Sanja, Official Rep

  • 10698 Posts
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Sal, I have responded to your email in support. Please let me know if you have not received it. Thanks.