Log In

  • 2
  • Question
  • Updated 9 years ago
  • Answered
I cannot log in my synthasite it says

Sorry, we could not log you in. Check your login details.
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cubanita

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 10 years ago

  • 2
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Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Cubanita,

Please try again - it should work now, apologies for any inconvenience!
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Jermain

  • 3 Posts
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i can't log in
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Kershnee

  • 2087 Posts
  • 152 Reply Likes
Hi Elcabacuzproduction,

Do you get any error messages?

Kershnee
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Jermain

  • 3 Posts
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I get an oops wrong password or login
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Jermain

  • 3 Posts
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i get an oops wrong password or login
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Kershnee

  • 2087 Posts
  • 152 Reply Likes
Hi Jermain,

Please can you do the following for me. Please send an email to support@synthasite.com with your full name and email address you used when signing up for an account with us.

Kershnee
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Ruth

  • 2819 Posts
  • 135 Reply Likes
Hi Jermain,

Have you tried resetting your password?

1) Click on the "forgot password" link below the login boxes in the top right hand corner of the SynthaSite homepage.
2) Fill in the email you used to create your account - we are going to email you a link.
3) Check your email inbox. An email will be sent to you with a link to click on.
4) This link will take you to a page where you can reset your password

You will then be able to log into your account with your original email address and your new password.
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Peter

  • 2569 Posts
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Cannot login . oops wrong password. Not so. have tried it with two accounts and happens with both.
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Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Peter - can you try resetting your password as per Ruth's steps above and let us know if you're able to access your sites? I have tested logging in on my side and I'm not experiencing any problems.
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Peter

  • 2569 Posts
  • 113 Reply Likes
OK. Thanks Marije. Now back on again.