Log in trouble

  • 3
  • Question
  • Updated 10 years ago
  • Answered
I can't log in! I am using mozilla firefox and I can't log in it doesn't work. Please help me i made my website then logged off but now i cant log in! I really need help.
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Rjun

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  • frustrated

Posted 10 years ago

  • 3
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Wayne Koorts

  • 36 Posts
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Hi Rjun,

What happens when you try to log in? Do you get an error message at all?

Regards,
Wayne
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Monique, VP of Customer Support

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Hi Rjun

As Wayne said, the error message is important. If you see a message in a red box that tells you to check your log in details this means that you have misstyped either your email address or your password. The other possibility is that you misstyped your email address when you created your account. Please check on this. If you are still unsuccessful, please email us at support@synthasite.com with your account details and we will take it from there.

Hopefully we can help you restore access to your account so that you can continue building your site!

Best wishes
Monique
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Rjun

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Hi this is Rjun! Guys thanks for listening, but I think something screwed up when i made account. You see when I created it I don't think i verified it so I just went and made a website. So when i logged out and logged in my account didn't log in. So, then i tried creating an account with exact same details and it worked to my surprise. So I just re-created my website but renamed it. Though i advise your team to do something like you cannot create a website without verifying your account! But, thanks for listening.
Rjun
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Monique, VP of Customer Support

  • 6294 Posts
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Hi Rjun

The most likely scenario is that you accidentally misstyped your email address when you signed up. This explains why you could not log in a second time and why you could create a new account with the "same" email address. Our system would not have allowed you to create another account with the identical email address, whether you had verified it or not.

The downside of making people verify their email addresses before they used the site builder would be if the verification email landed in their spam folder and they did not see it. We don't want to stop people from using SynthaSite in these cases.

However, we are looking into ways of making sure you type in the correct email address when you sign up so that this does not happen to people in future.

I am sorry you had to recreate your site! If you ever have any problems of this nature please email support@synthasite.com so that we can get a little more personal information and sort this out for you.

Best wishes
Monique