logging in

  • 1
  • Problem
  • Updated 12 years ago
  • Acknowledged
i cannot log on
i created the site yesterday but cannot edit today

do you know why

also is it possible to get traffic usage on site
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joyous life

  • 3 Posts
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Posted 12 years ago

  • 1
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Kershnee

  • 2087 Posts
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Hi Joyous life,

I'm sorry to hear that you are having trouble accessing your account. Could you please tell me more about what is happening? What error message do you get when you try to log into your account?

I hope to help you solve this quickly so that you can continue working on your website!

Kershnee
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Monique, VP of Customer Support

  • 6294 Posts
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Official Response
Hi joyous life (nice nickname!)

Sorry about your log in problem. Can you tell me what happens when you try to log in? Do you receive any sort of error message? The most likely cause is that you accidentally misstyped your email address either when you signed up or when trying to login, or you misstyped your password. Please try again and check on this. If you are still unsuccessful send us an email at support@synthasite.com and tell us the name, surname and email address you used when creating your account and we will work on resolving this for you.

It is possible to get your site stats by using Google Analytics once your site is published. Here is a link to a post in this forum to tell you how to add this to your site: http://getsatisfaction.com/SynthaSite...