Login endless loop.

  • 1
  • Question
  • Updated 9 years ago
  • Answered
I cannot log in. When I enter the information, it sends me back to the log in page.
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Sean

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Posted 9 years ago

  • 1
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Kershnee

  • 2087 Posts
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Hi Sean,

I am sorry you are having this issue. Can you please check the following:

* Check that you typed the right email address and password. Typos happen.
* If you have forgotten your password? If so, you can recover it by clicking on the "Forgot Password" link below the login boxes in the top right hand corner. An email will be sent to you that will allow you to reset your password.
* You might have typed in the incorrect email when you created your account. Did you receive a verification email and a welcome email? If not, chances are that you typed your email address incorrectly when you signed up.
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Sean

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Hi, and thanks for the reply.

I tried everything I could think of, making sure the e-mail and password were correct, I even updated my password.

I have signed in with my e-mail many times before, but now it seems to be stuck. I type in the e-mail and password, and the same screen pops up...

It doesnt tell me anything, like wrong password, or incorrect e-mail.

I also ran a virus check, and that is not problem...

any ideas?
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Kershnee

  • 2087 Posts
  • 152 Reply Likes
Thanks for trying out the steps. Please can you email support@yola.com and make it for Attention:Kershnee. We can take it from there.