Login Failure

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Hi
I cannot login to sitebuilder. I have been trying all morning despite using my normal password. I have also tried resetting my password but with no luck.
Any ideas? Is there a problem with Yola at the moment?
Photo of agmtraveller

agmtraveller

  • 18 Posts
  • 8 Reply Likes
  • Irritated

Posted 4 years ago

  • 1
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Hi agmtraveller,

I can understand how this would be irritating! We have just received similar complaints from other customers, and the underlying cause seems to be if you trying to log in using Windows 7 and IE7. Our engineers are investigating this issue as we speak.

Could you let me know if you which browser and version you are using? Here are steps for finding this information:

1. You can find the browser version on a PC by clicking on the "Help" from the main menu once the browser is loaded. The wording will be something like "About Internet Explorer".
2. You can find the browser version on a Mac by clicking on the browser name (ie Firefox, Safari) in the upper left hand corner of the screen and click "About Firefox, Safari etc".

In the meantime could you try logging using a different browser, such as Chrome or FireFox, and let me know if this resolves the problem?

Thank you for working through this with us!
Photo of agmtraveller

agmtraveller

  • 18 Posts
  • 8 Reply Likes
I am using IE Version 9.0.8112.16421 / Update 9.0.26
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Thanks for coming back to me with this information so quickly. Were you able to log in using a different browser?
Photo of agmtraveller

agmtraveller

  • 18 Posts
  • 8 Reply Likes
I can't log into a different browser as I am not at work. I will try when I get home later on today. Thanks!
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Thanks for the update! Please let us know if you are still unable to log later using a different browser.
Photo of agmtraveller

agmtraveller

  • 18 Posts
  • 8 Reply Likes
I can log in on other browsers at home but not IE.
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Thanks agmtraveller! Our engineers are aware of the issue with IE and are working on it. I'm pleased to hear that you can log in with other browsers as a work-around.
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Hi agmtraveller,

I am pleased to let you know that our engineers have resolved the login issue with IE, and you should be able to log in as usual. Please let us know if you continue to experience any further trouble with logging in.

Thank you for your patience as we worked on resolving this issue!
Photo of agmtraveller

agmtraveller

  • 18 Posts
  • 8 Reply Likes
Thanks - all sorted.