Login problems

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
Concerned about renewing because it has been almost impossible for me to login to my Yola to edit my webpage.
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Leni

  • 2 Posts
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  • concerned

Posted 7 years ago

  • 1
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Nazlie

  • 1721 Posts
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Hello Leni

Sorry to hear you are having this problem. We are not currently experiencing any problems with logins.

Can you explain what happens when you try to login to your Yola account?
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Leni

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Good morning, Nazlie:

It's been happening for over a week now. I log in as I have done many, many times before and when I click on "Edit Website" a new window opens and all it says is that it's "downloading". The screen never changes and I can see that it is spinning as it tries to open.

Very rarely after many tries does it work.

Thanks for your help.

Leni
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Nazlie

  • 1721 Posts
  • 51 Reply Likes
Hi Leni

Thanks for getting back to me with this information. That sounds really frustrating.

I hope that we can help. The problem may be related to the web browser you are using. I would suggest that you clear the cache in your browser and then reload the page to see if that helps. You will find details on how to clear the cache, here: Clearing Cache.

One more thing you can try, is to log in using a different web browser than the one you are currently using.

If neither of these resolve the problem, please link a website in your account and we can take a closer look.

Thank you
Nazlie