Logins Restored, Release Complete

  • 1
  • Announcement
  • Updated 7 years ago
  • (Edited)
Please note, we have disabled logins for a release, sorry for the late notice. We'll post back here with an update once it's complete. Thanks for your patience!
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Laura Thomas, Social Media Coordinator

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Posted 7 years ago

  • 1
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Mike van Doorn

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When is the released done? Or when could we login again?
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Laura Thomas, Social Media Coordinator

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Hi Mike, it's still underway. We'll update this space when logins are restored. Thanks for bearing with us!
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Nathan, Champion

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I was just editing my website, and now it's down. I was wondering why it wouldn't let me do anything, it kept saying there's an error. Now I know why. I hope it opens again soon! :)

Nathan
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Laura Thomas, Social Media Coordinator

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Sorry for the inconvenience Nathan, it shouldn't be too much longer.
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Nathan, Champion

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It's okay. It is actually still letting me save the pages.
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Mike van Doorn

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Thanks for the answer I got from you all ;)
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Laura Thomas, Social Media Coordinator

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No problem Mike, we appreciate your understanding!
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Nathan, Champion

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Thanks Yola for letting us know!
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Laura Thomas, Social Media Coordinator

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Logins have been restored and the release is complete. Resume Sitebuilding and thanks for your support!
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Nathan, Champion

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Great! Thanks for letting us know! What was the release?
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Mike van Doorn

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Great toio. If I may ask: What was the release?
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Mike van Doorn

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I am still having the same error. I reloaded the page several times.
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Nathan, Champion

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What does the page say?
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Mike van Doorn

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I am now logged in! Thanks for helping: Laura Thomas and Nathan.
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Nathan, Champion

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Great! :)
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Laura Thomas, Social Media Coordinator

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Good deal Mike, thanks for letting us know. I had just asked an engineer who was suggesting you create a new browser session. Happy that it wasn't necessary!
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Eat_A_Peach_5

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What is the new telephone support number for paying Yola customers? I have a question that isn't going to be easily answered by email support and have waited patiently for there to be phone support. I tried searching the forums and reading the Blog but have not yet found the new support telephone number.
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Nathan, Champion

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Hello, just login to your Yola account and then click on "Profile" under the "Account" link on the side of the My Yola and then enter up to 3 phone numbers so they link it to your profile. I think they give you instructions on there after you enter the number.

I don't think they can put the number on this forum, you'd need to email Yola Support for them to give the number to you. (Yola: Correct me if I'm wrong)

Nathan
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Laura Thomas, Social Media Coordinator

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Hi Eat_A_Peach_5,

The numbers vary based on your location. Please email support@yola.com and we'll provide you with the steps you need to receive your Premium Phone Support!
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Eat_A_Peach_5

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Thank you both, Nathan and Laura. I added my contact #s to my profile and also wrote an email to the address given. I appreciate the help...it's wonderful that Yola now has a phone contact and I LOVE all the new stuff that's coming out and the new additions that are already in play! This is one of the BEST web hosting/website building companies out there and I'm PROUD to promote that I have my sites with Yola!
Peach
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SilverX

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I guess,
Yola updated the Webform module to 3.5, because the 3.4 has a SQL injection security risk.
Am I correct ?
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Nazlie

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Hi Silverx

The engineers were doing a release and needed to disable logins temporarily to test something. I am unsure of whether it is related to the Webform module.
Thanks
Nazlie