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  • Updated 11 years ago
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can I change username and login. its something I wanted to try, because of my problem with login expires issues.I tried everything else. I called Hp about my issue. they tried to help me, i also tried uninstaliing software, that didn't work.At this time I don't have acess to another computer to see if login works on another computer, I know synthasite must be tired of me asking, does anybody else ever have that problem. I can't do anyhting else until problem is solved. It dvives me crazy! I wasted alot of time, so can I try a different login username and password?
yeah its me again
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Posted 11 years ago

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Photo of Marije

Marije, Official Rep

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Hi jcj,

You can definitely change your login details, here's how:

To change the email address you use to login to Synthasite:
1. Login to your account, click on 'Edit' under the 'My Sites' tab
2. You will be taken to a page where you can change your email address
3. Click on save once done. You should receive a verification email to verify the change.

To change the password
1. Click on the 'forgot password' link below the login boxes in the top right hand corner of the SynthaSite homepage or go to this page http://www.synthasite.com/user/forgot... (you need to be completely logged out to access this)
2. Fill in the email you're using to login to your account
3, Check your email inbox. An email will be sent to you with a link to click on.
4. This link will take you to a page where you can reset your password

Please let us know if this helps with the problem you're having?