Lost email - can send but not receive

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I have yola custom domain - tippytyping.co.uk and it is integrated to gmail. Ran the gmail connection which enters a txt file into the DNS record - at this point all mail was working to gmail in both sent and receive.

Yesterday mail stopped working inwards - I can send emails but not receive any and sender doesn't receive any failure notifications. Looking through the help pages it looks like I might need to enter a MX record in the DNS, but don't know what this should be - assumed this would have been part of the gmail set up process that attaches the verification txt?

Secondly, trying to configure IMAP to outlook client - obviously issue above is replicated.

Can anyone advise how to fix this? Check that my domain is working properly etc?

Thanks in advance, this is driving me crazy.....not the best to try and get a start-up up and running

PS: Yola if you need to contact me you'll obviously have to email me using my registered googlemail.com address, thanks.
Photo of tracy.edwards


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  • frustrated

Posted 6 years ago

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Photo of Brianna


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Hi Tracy,

If you have your settings for Google Apps set up properly, but are not able to receive incoming mail, this is something the Google Support Center should be able to assist you with. Please take a moment to visit their page here.