LOST MULTIMEDIA

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  • Question
  • Updated 7 years ago
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After placing an mp3 music file and a video file onto pages the files have deleted and cannot be reloaded. This is annoying as entered text relates to the video and has delayed publishing the site ~ CSI-TRADERS.
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Peter Roberts

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  • FRUSTRATED

Posted 7 years ago

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John McCarthy

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Hi Peter,

I understand your frustration, are the files missing from the page or your file manager, or both?

I'm sure this problem can be solved soon!

John M
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Brianna

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Hi Peter,

Sorry to hear of the troubles you are having with your files. Would you mind sharing your domain with us so we can take a closer peek at this with you? Please also clarify what John is asking - whether the files went missing from your website page alone, or your website along with your File Manager. We are confident for a prompt fix once we know a bit more information!
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Peter Roberts

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Hi Brianna

What a nice name you have! I have just published the site under Yola banner today, although I intend republishing under own domain when issues are fixed ~ http://www.csi-traders.yolasite.com.

In reply to John, the mp3 is in the file manager but will not load and the youtube video is not anywhere. Rather silly as they both loaded and played ok in preview first time up which prompted me to spend time writing about the instructional video.

I have a busy schedule today (being fathers day) but shall be back online tomorrow. Thanks ever so much for your concern.

Best regards

Peter.
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Brianna

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Hi Peter,

Thanks for the response and kind words! I do believe I know why you are seeing random errors.

It looks like you have text copied and pasted from MS Word onto your site. We need to advise you that when you copy and paste rich text directly from MS Word (or another word processor) onto your site, this brings along a whole lot of unwanted formatting that is not web friendly and can easily break your page. It can also cause your site to show up inconsistently in different browsers. The problem might not always show up immediately, but sometimes it happens after you save and navigate to a different page or log out and log in again. To avoid display and loading issues, the best alternative is first to paste your text into NotePad (in the accessories folder of your computer) and then paste it as plain text onto your Yola page. You can then use the Yola text editor to format your text as desired.

Please know that this is a universal website building error, not only with Yola. Once you have stripped the text of rich text, you should be able to continue building at ease!

Happy Father's Day, Peter! We look forward to hear how things go once your text has been amended.
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Peter Roberts

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Hi Brianna

Thank you ever so much, I shall work on the text when time allows. This is an excellent solution and should really be included on site help files for the benefit of all users of Yola.

Another quick question ~ is it possible to embed a workable excel spreadsheet onto a dedicated page that authorised visitors may use at the same time.
No worries if this not possible as I could include a link to Google docs which has workbook facilities. It would be better kept on site though for effectiveness.

May the rest of your day be as wonderful as yourself!
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Laura Thomas, Social Media Coordinator

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Hi Peter,

You can embed a Google Doc that others would be able to edit if you give them rights to the document.

Here's how:

*Create or upload your spreadsheet to Google Docs and create the chart. *Remember to create it in a new worksheet so that the chart is on its own page.
*Publish the spreadsheet in Google Docs, you should get a toolbar opening on the right-hand side of your page, click on '"Publish" and then 'More publishing options'.
*A dialog box will open, change the File Format to "HTML to embed in webpage", choose the rest of the options you want, (remember to choose the right worksheet) and generate URL.
*Copy the HTML code provided.
*Go back to your Yola site. Drag and drop an HTML Widget onto the page, paste the code into the HTML editor and press "OK".

I hope this method will suit your needs!
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Peter Roberts

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Hi Laura

That's a great solution, I shall contact Google docs to set it up, hopefully more than one person at a time can enter figures as I hope to have quite a few trading members. After working so hard on the spreadsheets I do not want them for downloading as "pirates" can disect the formulae and set up as their own.

I must say your pic is very nice ~ two cute ladies with smiles that would brighten any day! My own daughter Savina married into the Thomas family over in the Isle Of Man United Kingdom.

Bless you.