Mac Mail inbox keeps disappearing

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I have recently purchased Yola Mail, which I have linked up to Mac's Mail programme on my computer. This works fine and the emails come in/I can send.

However, I have a problem that whenever I click on my yola mailbox in Mail, it shows up as empty. The emails are there, and I can see them if I go to Malbox > Rebuild but if I click away from this mailbox (eg. to my Gmail one) and back again the emails have disappeared again. It's really annoying and I can't work out why it is happening, it doesn't do this with my gmail account which is also liked to Mail.

Any help greatly appreciated
Rachael Clerke

(clerkeandjoy.com // mail.clerkeandjoy.com)
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Rachael Clerke

  • 2 Posts
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Posted 6 years ago

  • 1
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Stefan, Official Rep

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Hello Rachael

Have you contacted Mac Mail Support about this issue? I think it would be best to ask them for assistance first because it's an error that happens in your e-mail client, but your online Yola Mail is fine as I understood it?

If they say that there is a problem with us, please come back to us with their response, and we'll be able to look into from there.