Mac Mail is not working with Yola

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Mac Mail is not working with Yola. I keep getting error messages, unable to receive mail. When i tried to reset my account it said the IMAP and POP serves were not responding?

"There may be a problem with the mail server or network. Verify the settings for account “Elementz Entertainment.” or try again.

The server returned the error: The connection to the server “mail.elementzent.com” on port 995 timed out."

Please can you help?
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Lindon Barr

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  • frustrated

Posted 5 years ago

  • 1
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Lindon Barr

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Can someone please help?
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Lindon Barr

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I can now receive mail but not send it?
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Laura Thomas, Social Media Coordinator

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Hi Lindon,

We're happy to investigate this for you but I was unable to find an account for the email address associated with the forum. Can you please reply with your website address or submit a request to support here.

Thanks!
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Lindon Barr

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my website address is www.elementzent.com
email address is bookings@elementzent.com

thank you
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Lindon Barr

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my website address is www.elementzent.com
email address is bookings@elementzent.com

thank you
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Lindon Barr

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Its now telling me both the POP and SMTP serves are not responding?
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Lyall, Official Rep

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Hello Lindon,

Can you confirm that the incoming and outgoing mail server settings are both specified as "mail.elementzent.com"?

Regarding the SMTP server settings, please try switching the SMTP port setting to 587 or 8025, some service providers block port 25 for security reasons. Please also ensure that the "My outgoing server (SMTP) requires authentication" checkbox is checked.

I hope this helps!
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Lindon Barr

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both servers are specified as "mail.elementzent.com"

I have changed the port setting to 587 or 8025 and i still cannot send mail?
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Lyall, Official Rep

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Hi Lindon,

Please send an email to support@yola.com with my name (Lyall) in the subject and a telephone number I can reach you on (alternatively, you can call our support number 1866-764-0701 and ask to speak to me).

I would like to speak about this in voice to help resolve the issue.