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  • Question
  • Updated 7 years ago
  • Answered
Hi, I have decided to move my website to Yola and cancelled my hosting with heart internet to find out I cannot transfer a domain!! So I have managed to get it so my domain stays with heart and is pointing at the Yola info instead so I can see my Yola website. Fab! Apart from one massive issue the email addresses I had with heart were with my hosting which has now been cancelled so now I have no email i.e. and cant figure out how I can get it working as cant transfer my domain to Yola! Help im worried now as all my business stationery is printed and being distributed with the email address already set up!! Heart said Yola should be able to sort it but am confused and stuck. Also the web forms I have made with Yola...where does that info get sent to
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  • worried

Posted 7 years ago

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Laura Thomas, Social Media Coordinator

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Hi Natalie,

I replied to you via email earlier as well. The good news is if you are using the Yola Form widget, all correspondence will be sent to the email address associated with your Yola log in email.

Unfortunately we are unable to assist you with email set up unless your domain has been purchased or transferred to us. That is because your email set up requires domain management. I suggest contacting your domain registrar to determine f they provide domain management. If they do, they will be able to assist you with email set up.